Comfort Inn & Suites Chesapeake - Portsmouth

Well, as you know being a diamond member, I’ve stayed at many of your properties throughout the last 10 years. There are different levels of properties, quality and roadway ends comfort Inn, comfort suites, and the condition of this hotel was very very poor hotel. Staff were extremely rude didn’t hardly speak English. I put this as a level of roadway in property. I would think that choice hotels would monitor their properties and adhere to a level of quality assigned each property any words from customer support to the condition of the hotel I found this location to be .very unsatisfactory. It basically was a bed to sleep and did not much else. I think if you look at my travel history with your properties, this is typically for work. I see many property owners that take great care in their

Positive: The (female) front desk clerk. She was amazing! We stayed there From Oct. 3rd thru Oct. 6th. Negative: The (male) front desk clerk, breakfast could have more hot food varieties, no hot tub, HVAC was off and it was incredibly hot, no available towels at the pool, no cleaning service at the pool. the elevator and the second floor had bad smells.

There is an order through out the building. The elevator walls and carpet was very dirty. The air and thermostats didnot work in our rooms. Part of the air unit was missing to direct the airflow leaving the dirty filter exposed. The hair dryer did not wok. And worst of all there was no hot water anywhere in the building. So not shower!! The front desk persons reply was not my problem. DONT STAY AT THE LOCATION. it gave me cause to rethink staying at any Comfort Inn.

Worst Hotel!! I am a frequent traveler for work. Years of experience has told led to stay with certain Hotel chains. IHG, Hilton Honors and Choice Hotels. This stay was personal but I still stick with that rule. I chose this hotel because of location. From the moment we checked in it was horrible. If there was not a snow storm happening we may have went somewhere else. 1. Person who checked me in acted as if I was an inconvenience. He was more worried about his personal phone call than helping me. He literally left his hands free/ear bud in the entire time he was checking me in. I had to ask about breakfast times, check out times, etc. He volunteered nothing. 2. You cannot get a bottle of water. You can't even buy one. 3. The bed was the worst I've seen. Worn completely out with a dip i

I usually don’t write reviews but this place, unsuspecting people deserve to get valid feedback from me. We arrived after 12+ hours of driving. We were done in for the day. Our check in was very good. The lady at the front desk was very personable and courteous and checked us in for a plan of 3 night stay. Then we headed to our room. First red flag, the elevator was nasty dirty. Second red flag, the blood smeared on the wall next to the door going into the room. Third red flag, smeared blood on the walls around the night stand, the wall into the bathroom, on the door jam into the bathroom. These were not small smears! I wish I would’ve read the reviews first. It seams the owners have the same thing to say about all the negative reviews, they might as well say, “we hear what you say but we’