Carole Motel

My first impression was so wrong. General a good spot to stay on a budget. Quick trip to downtown. Willy the Caretaker is super friendly. Clean rooms and quiet. The occasional train comes buy but that's it. Only negative is picking up the key. But not a big deal at all.

I have never had an experience like this! I booked on Booking.com. Wish I had seen these reviews. It is the least comfortable or reasonable experience I have ever had. Zero, and I mean zero, customer service. No one will answer the phone except for 6 hours a day. No blankets, no hair-dryer, no electrical plugs in the bathroom, no coffee maker. Zero assistance from staff (there is no staff) to assist with anything. $20 a night pet fee on top of room cost. $50 room deposit fee which is NOT returned the day of checkout. Again, zero staff—Zero customer support.

This motel has taught me the lesson to always check reviews before booking!! To start when I arrived the office was closed and had a note on the door with an address to pick up the key. I went to the location listed on the door and it was an empty field down the road. I called the number on the website and the rudest man said "okay I'll send you the address" and hung up. He didn't send the address and when I called back he said "Do you not look at your messages" and hung up again. Long story short it took me over an hour to find the location because the location on the door was incorrect and had the wrong street name! When I finally got the key the man was extremely rude. After this I was ready to just get in and go to sleep as I had been driving all day, but when I went into the room I co

Very nice and clean hotel. Good location and excellent service. Highly recommend.

I was very disappointed and upset with my interaction at this location. My original reservation was at Savannah Inn & Suites. Upon arrival, I was issued a room. When entering the room, I was met with fog on the windows and the sounds of rushing water from the tub that couldn't be turned off. I went back to registration and the receptionist gave me a room at the "house" at Carole Motel. I ended up going back and cancelling the booking at the cost of $67 (even though I barely entered the rooms). The receptionist was very rude and disrespectful when I told her we weren't pleased and requested a cancellation. She told me that if I didn't keep the reservation, she would call the cops on me for "keeping her key". I told her I didn't want to keep the key, but I wasn't giving it back until I got t