Carlsbad KOA Holiday

Kind of a dump. Not sure how they claim to have a KOA Holiday Rating. Girl during checkin was rude because she seemed annoyed that I arrived prior to checkin time, even though there were tons of open sites. She charged $10 early checkin fee and put me in a site without a swing, even though I paid extra for one. This was not the way I wanted to start my vacation after driving 9 hrs. Never been treated this way at an RV park. Next day I went to office to inform them I was assigned wrong spot and don't have a swing. I asked if I'd be refunded partially for being in wrong site, girl told me she'd text the manager. I asked for manager and girl told me no manager on site. I asked when manager would be in and she said she didn't know. I asked her to tell the manager i want to talk to her

Our family travels often and almost always chooses KOA campgrounds because they are clean and family friendly. We were quite disappointed by this campground. The positive was it was not crowded and had full hook-ups. ||The pool was closed and disgusting. This was the top reason we picked this campground. See my picture but the pool hasn’t been attended to in months. It’s dark green and gross. Not only were the kids disappointed but this wasn’t mentioned on the website. Other KOAs will post alerts when pool or other major amenities are closed. It’s clear this pool has been neglected for a very long time. Take it off the website until it looks like the pictures posted. ||The volleyball net and basketball net were shredded. Pretty basic and simple|Things to replace. ||The main bathrooms h

This rating is in no way aimed at the staff as they are very friendly. The campground is definitely not what I expect from a KOA. The water is more or less useless. We were told upon arrival that it is very hard and would curdle the milk in your coffee. This would not be a big issue if the location was closer to town. Unfortunately you have to drive 30 minutes to Carlsbad to buy water. The facilities are mediocre at best and only somewhat clean which might be due to the bad water. The owners did make the campground look cute and the dog parks are ok. If it wasn’t a KOA without KOA prices I probably would have rated it 3-4 stars. We will definitely not be back. We visited Carlsbad 15 years ago and were excited to come back. Unfortunately the town has changed from picturesque to dump. Unless

We had a very nice patio site, with with a nice block fire pit and table/chairs under a pergola with lattice on two sides. The staff we all very friendly and helpful. Nice store, laundry, and very clean bathrooms. Close enough to Carlsbad Caverns to base out of but nice being out of the city. Would definitely stay here again.

We stayed in the Deluxe cabin for 6 people for 3 nights. The room was clean when we arrived until we opened the cabinet below the stove for pots and pans. One of the pots had dirty food left behind from previous people that was dried up. The worst part was seeing all the pots and pans available for us to use were sitting in a cabinet full of rat poop! See the picture below. We were disgusted! On the positive note, the staff from the front lady names Cat to the service people were very nice and friendly.