Cape Rey Carlsbad Beach, a Hilton Resort and Spa
Carlsbad, CA · Hotel
- Address
- Cape Rey Carlsbad Beach, a Hilton Resort and Spa, 1 Ponto Rd, Carlsbad, CA 92011
- Phone
- (760) 602-0800
- Website
- www.hilton.com/en/hotels/sanrshf-cape-rey-carlsbad-beach/?SEO_id=GMB-AMER-HH-SANRSHF&y_source=1_MTIyMDc1Mi03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Cape Rey Carlsbad Beach, a Hilton Resort and Spa is a hotel located in Carlsbad, CA. It is one of 75 hotels listed in Carlsbad. Its 4.3-star rating matches the Carlsbad city average of 4.2 stars. It ranks #19 of 75 hotels in Carlsbad. There are 10 photos associated with this location.
Customer Reviews
This is a great resort/hotel/spa in beautiful Carlsbad. Just close enough to town but just far enough away to provide a quiet, relaxing stay. Get the upgraded rooms with a balcony and ocean/sunset views - it's worth it! We enjoyed Chandler's Restaurant on the property as well!
This was a solid 4 Star experience PROS Located adjacent to beach Friendly Staff Hotel very clean Grounds are beautiful Bus Stop 5 min away Restaurant and Spa on site Bicycles avail - Cost included in Resort Fee Shuttle available - within 5 miles Cons Far from town Cost seems high Didn't really feel like a 'resort' Room decor rather plain Parking is expensive We asked for late check out, but we were told the latest time available was 12:30p due to 'high occupancy'- this felt off : it is February and hotel didn't feel busy. I rated 'up' because: - Check in experience was super. Bob was very welcoming, and provided us with an upgrade. He explained the 'Blue Chip' program- which I love. We were given a blue poker-like chip to hand to any employee who we felt provided excellent service.
Positive: The staff was friendly and helpful. The restaurant prices were reasonable and the food was good. Negative: I think tacking on a $40 resort fee at the end of the transaction instead of including it in the room price is misleading.
Had a decent staycation here while attending an event, though a few details missed the mark. The shared spaces (lobby, pool, bar) are gorgeous, and the staff is friendly, especially in the restaurant. The app-based was incredibly efficient. However, the rooms feel dated and could use a deeper clean (found crumbs under the desk glass). Parking is pricey at $40, and the lack of modern charging ports (only one USB-A available) was a hassle. Note on Views: High-floor ocean views are nice but include RV park views and some street noise. If you prefer quiet over a view, request an "inside" room facing the residential side.
Not a 4-star hotel. Make that a 3-star mainly because of the beautiful location. The rooms are very ordinary. The room service is fair, although we had to ask for special accommodations 3 times, including when we booked the room. The hotel's bar menu was really good. Large portions. My spicy shrimp taco wasn't spicy - in fact, it was a little bland without seasoning. It was good enough for us to have breakfast there the next night. Mistake. The server was cranky, the tea was cold, and the food really wasn't very good. Definitely not worth the money. I accidentally left an $80 item in the bathroom. It was under some towels, so I missed it. I called the next day, and through a horrible phone connection, I was told the cleaning manager wasn't in and to go to a lost items website. After the
Services
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