Bourbon Orleans Hotel

My stay at Bourbon Orleans Hotel was truly unforgettable. I was traveling solo, and the entire staff went above and beyond to make sure I felt safe, welcomed, and that I had the best possible experience. Their kindness and compassion meant more to me than they will probably ever know. The hotel itself is absolutely stunning—without a doubt the prettiest hotel I’ve ever stayed in. Every detail felt beautiful and historic, and the atmosphere made the whole trip feel so special. But what truly sets this place apart is the people. Mr. Kenny at the front door always greeted me with such warmth. Billy at the concierge desk gave me the best recommendations and made sure I knew exactly where to go to have fun and experience the city. Alanah at the bar quickly felt more like a friend than a barte

We recently stayed here for a wedding in the area and Bourbon Orleans exceeded our expectations. Every employee was very accommodating and friendly. It’s a great location and you can walk or Uber everywhere. The hotel was very clean and welcoming. If you have a large group the lobby is a perfect place to hang out or you can go next door to the Bourbon O Bar. The Roux is the restaurant on site and is delicious. Look no further!

Positive: Overall, the hotel was pretty, in a great location, and very nice. Our King room overlooking the courtyard did not pick up the Bourbon St. noise. Negative: The shower barely had any water pressure. Worse, the toilet clogged the first time it was used. The hotel failed to address the issue until the 2nd time we reported it after returning to the room several hours later.

I hate to not give this 5 stars. We love staying there and had plans to be there each year with family for my wife’s birthday. The hotel employees go above and beyond. There was an incorrect charge on our credit card and she called numerous times since mid January, left messages and not a single person returned her calls. This was very disappointing. We will have to find a new place for this reason alone. We can’t have random charges and no one to talk to about it. That’s fraudulent and unprofessional. I will say that is not a reflection on the hotel or the employees-especially the doorman and concierge. They go above and beyond!

Location, location, location is probably top on this list. Block from burbon st. Three blocks from Cafe Du Monde. Two from Jackson square. Started rough with getting proper room. Been amazing since. Staff have been super, especially the gentleman at the concierge desk. Super friendly. Safe street and very safe hotel including surrounding the entry as you approach. This is key in French corridor and Burbon Orleans delivers. Breakfast is pretty good depending on the chef, and really convenient way to start the day. Now the room portion. Booked a room online for valentine's day. Spoke with representative and booked via phone and was told I booked a street view room. Heck I paid for it extra. I know it was street view because they offered to upgrade me to a courtyard view. Cannot count on