Best Western Queens Court Hotel

I stayed at the Best Western Queens Court Hotel in Flushing during the recent snowstorm because it was unsafe to travel and I was with my 8-year-old child. What should have been a safe place during a difficult situation turned into one of the worst hotel experiences I have had. From the beginning, the front desk staff was extremely rude and unprofessional. On one night, the employee tried to charge me $177 directly for a room that was about $102 online. When I booked through the platform instead, the situation escalated and the employee became hostile. The conversation continued in the lobby in front of other guests where the employee spoke about me in an inappropriate and humiliating way. At one point she even addressed comments to my child instead of speaking directly to me, which was

I recently stayed at Best Western Queens Court Hotel in Flushing, New York, with my friends, and our experience was terrible. The room was dirty, the cafeteria tables were not cleaned, and worst of all, we found several cockroaches in our room. It was uncomfortable and very disappointing, especially for a hotel that carries the Best Western name.||We expected a clean and safe environment, but it was far from that. I would not recommend this hotel unless they make serious improvements in cleanliness and pest control.

The front-desk lady did a great job for helping us find a parking place. While the hotel's parking spots were taken, she told us to use our cellphones to go to Google.com and type "public parking near me". Then immediately, we saw a list of over 20 parking places in this area. The lady was kind enough to tell us to compare the distance, open hours and price, and pick one that best meets our needs. Then parking became easy and it was not that difficult. We really appreciated her efficient help.

Rude Receptionist and Hidden Deposit Policy Ruined the Experience We stayed here on December 2, 2025, and while the hotel itself is complete and well-maintained, our experience was ruined by the receptionist’s rude and unprofessional behavior. At check-in around 2 PM, we were suddenly told about a $200 security deposit, which was never mentioned before arrival—not during booking or in any confirmation emails. The receptionist demanded either cash or our bank account details for the deposit. We felt uncomfortable but were pressured to provide our information. This situation left us very uneasy about the safety of our personal and financial data. When I simply asked about check-in, the receptionist responded in an irritated tone, repeating “ID, ID” instead of explaining politely. Even whe

Positive: Location. Easy access to mall and food locations. Negative: Carpet was dirty, water too a while to drain from bathtub. No microwave. But a convenient place to stay for a 2 or 3 day.