Best Western Plus Finger Lakes Inn & Suites

My girlfriend and I were in the Cortland area for a baby shower in Freeville, as we live almost 3 hours away (Schenectady area), and staying overnight was a no-brainer since driving almost 200 miles one way was enough for anyone to be tired; so in preparations for our trip, I went on hotels.com to book a 1 night stay at the Best Western Plus Finger Lakes hotel. After checking out and heading home, here’s what I have to say: Checking into the hotel was relatively easy, but noticed issues with the staff lacking professionalism from the start. The check-in clerk was wearing a SUNY Cortland T shirt, with a durag; if he wasn’t sitting at the front desk, we could have mistaken from for a patron, let alone hotel staff. He was nice, but not very hospitable. Didn’t tell us much about the hotel, w

Good place to stay. Comfortable beds, (though a little soft for my taste), clean rooms and a good breakfast. The property seems to be well maintained and I would recommend it for anyone looking for a nice place to rest for the night. Rooms seemed to be well insulated and I heard no noise whatsoever. Both front desk attendants, both upon check-in and check-out, were very friendly. The morning person extremely so!

Positive: Nice lobby and very friendly man at the counter at check in. Room was spacious and clean. Negative: Despite the cleanliness comment, I did flip the covers back to find a large brown stain on the bottom sheet. The bed had been changed but the stain should have been spotted by the housekeeper and another sheet chosen. Breakfast was rough as always.

Called to reserve so I could get a first floor room. The guy was new and repeated everything i said including my cc info. I did ask if he was new and said he was and advised him he shouldn't repeat people personal info. We arrived the next day. The guy checking us in was very rude. Never said welome, never went over any pool info or breakfast. He gave us the key I noticed it was the third floor, I said I requested a first floor whe I called yesterday ( thats why I call so I can get a first floor) he was weel it s not in your notes and thats what the computer just gives us a room number. I said I need a first floor. He was so inconvenience by this. But I did get one. Then when I asked for a second key. Well we dont give those unless asked. We had to go back to the desk 4 times to get the

Spent 5 days while visiting family. Our room was good, beds were very comfortable. Breakfast was great. Only had time to use the pool a couple of times but enjoyed it each time. The staff was wonderful! Greeted us daily and always asked if we needed anything. Night time front desk was absolutely amazing and accommodating when our entire family came to say farewell. Wonderful experience!