Best Western Plus Diamond Valley Inn

The front desk associate was great (Genesis) very accommodating and sweet. Breakfast in the morning was really nice and the server was attentive. The room was quiet and very clean, except for the mini fridge was buzzing all night and was located at our feet—I didn’t notice it but honey did. The property wasn’t as well maintained as other BW pluses that we’ve been to. Overall we had a good night’s sleep. The room was very clean, had a good breakfast and good front desk service.

Positive: Hot breakfast items every morning. Made cost & convenience a plus. Negative: One front desk clerk got very "snippy" with me when I thought the incoming guest just ahead of me as I came through the front door had left their room key on the front counter. I noticed they were on the same floor as we were, so I tried to catch them.

Called ahead of my stay and spoke to Bailey at the front desk she was so nice and polite I requested being next to elevator and that next week I finally got to put a face to the voice and checked in with Bailey she is the sweetest and made sure my room was right across from the elevator so I didn’t walk far or have to hear the noise all night. I also had a little trouble with my tv and called down to the desk Bailey came up and fixed the problem within 5 mins quick attentive and made my stay there amazing WILL DEF BE COMING BACK!

Staff is great. Hotel not so much. Ants were in our room--luckily just a few but we have friends that had many. Toilet seat was very loose (housekeeping should have caught it when they cleaned). Internet was lousy--never could get it to connect well. Terrible odor in the room-probably was meant to be a cinnamon air freshener but it was terrible. I was so glad I brought a portable air purifier. Won't be staying here again.

Breakfast was good and plentiful! But there are no views from the room. Wendy's was nearby Target across the street and a home depot next door.