Best Western Plus Chain of Lakes Inn & Suites

This is an older hotel so our expectations were not high. Entrance to the parking lot is difficult to navigate. The front entrance lobby is a little dark giving you a dark Vegas vibe with shady deals happening. Dark walls and dark desk counter. Neon lighting. Check in was quick and easy. Friendly, helpful staff. Elevator is old but works. We could tell it was family friendly with the tiny kid size furniture in the common area of the lobby. Our first room seemed fine. Double Queen bed room. Average space. Plenty of outlets and lots of lamp light options. The shower on the other hand did not produce hot water and only did a trickle. Noticed the front desk and we were moved to a new room. Friend desk person checked the hot water first in the new room before moving us over. Bro

Stayed here to head to Daytona for the race, my buddy booked the room. The entrance to the motel you will miss if you don't pay attention, it's dim lit and small, The service was very nice and the continental breakfast was your typical fare, the room was clean, the shower had issues with the faucet when you turn it on to a shower head, it was shot! Leaking and spraying in the tub which created a bath for my feet not to mention took like 20 minutes for the water to get hot. The room had a king bed and a pull out with no extra sheets and felt like sleeping on springs. I suggest both items get replaced to better suite your guests.

Lloyd provided a quick and highly welcoming check in experience. The room was super clean and the towels had cute designs. The breakfast was nice, although you must only eat in that area. The mirror in the bathroom lights up and it was neat. The pool was super clean. The room was very quiet and the pillows were perfect. :) Smiles!

This is the only place we have stayed every year for the last six years since visiting family there in Leesburg. The staff is always extremely nice and accommodating. Everything is always clean. It’s also right across the parking lot from a great little restaurant called Ramshackle  that has some of the best wings I’ve ever tasted. The only issue I have with this trip is the elevator broke down when we were leaving so we had to carry the luggage down the stairs but other than that, a great stay as usual.

The room itself was just OK. It did not feel truly clean and had visible maintenance issues. I am attaching photos showing a damaged bathroom fixture. The bathroom light was unstable and flickered, the hot water would go in and out unexpectedly, and my room key stopped working several times during the stay. The main issue, however, was the front desk experience with Dennis. When I arrived around 7:00–7:20 p.m., Dennis told me I needed to provide a credit card to guarantee the reservation, even though it had been booked through my company. I did not have a credit card with me. Instead of offering solutions, Dennis was rude, dismissive, and showed no empathy. He repeatedly stated that without a credit card the reservation would not be honored. At one point, he laughed during the conversatio