Best Western Plus Brooklyn-Prospect Park

We stayed here for 2 nights and had a very comfortable stay. The staff here is very warm and helpful and always greet you with a smile. Monica at the front desk was always welcoming of any query and was very helpful in helping us with a late checkout. The team did not crib about extending our hours of checkout and gladly extending the time to help us checkout comfortably. The rooms were comfortable and the property was clean. It has the right amount of furniture including a desk for doing office work. The temperature was maintained well inside the rooms and the water was hot which was very welcome with the chilling weather outside. Overall, I strongly recommend this hotel as a budget option considering its hospitality and great staff.

I had a solid stay here. Nice front desk staff, but a lack with the housekeeping.. Environment/ Design of room: Room was ok design wise, not much to say about it. It had a large TV inside. Unfortunately the picture quality was very bad. 3 stars Front desk: Very nice staff. Those guys were always trying to make my stay be as comfortable as can be. 5 stars for the friendly front desk staff. Room size: The room was so small, I couldn’t even leave my open suitcase anywhere without playing Tetris. Also I could barely sit on the chair, as there was almost no space between the oversized bed and the table. 2 stars for a way to small room. Condition of the room: Looks like this hotel has not been open for many years. The room didn’t look too old here. Taking a closer look, there were som

Front desk staff always giving 5 star service and very understanding even when I had an issue with my card. It's quiet and peaceful and the breakfast staff is excellent. I don't know the reason for low ratings but I've stayed here about 5 times and not a single complaint. Kudos to the team here keep up the excellent work. As for the complaints about the pillows yes they are folded into decorative pillows but once you unfold them they become regular pillows for sleeping.

The folks working here were very nice and did their best to be accommodating. That's unfortunately the only good thing. The description of the room was a queen suite with a pull out couch bed. What we got was a room that barely fit a queen size bed and a sofa chair. The sofa chair did pull out to something about half the size of a twin bed. The only pillows available in the hotel were the decorative kind you usually see on beds that you remove. The bathroom was tiny and only had one of two shower doors, so water went everywhere. The shower was super slippery. The TV was nice and big but the video feed was terrible and the quality was like we were streaming from some illegal website in Russia.

We were having a decent stay at this Best Western hotel but suddenly the staff told us that the hotel was becoming a temporary refugee center so we were relocated in another property. It's a real shame because we booked for much more days and in advance, but nobody told us anything at check-in or before the arrival of the new "guests". They don't seem to be very serious people. It was barely impossible to speak in English with one of the employees at the front desk. The TV reception was awful, the phone in the room didn't work and the halways were always noisy. They have a lot to improve, starting from the staff and the housekeeping.