Best Western Plus Bourbonnais Hotel & Suites

Positives: The employees were friendly and helpful. The grounds and the hotel were clean. We did not use the pool, but it looked very nice. The location worked well for us because we were just stopping on our way to upper Michigan. The bed was comfortable and the shower worked very well.|Negatives: I opted for the kitchen suite because we knew we’d be tired and we brought food from home. The kitchen was clean but had NO UTENSILS, pots, pans, serving pieces, or towels, sponges, or paper towels. I had to use a bathroom face towel in the kitchen. I’ve never seen a smaller microwave and the stove was a large hot plate. There were only two small plates for us to eat our dinner. |The breakfast offerings were sparse. Luckily, we are not big breakfast eaters.|I expect more from a Best Western Pl

Positive: The staff at the front desk is so very friendly and welcoming! Negative: It may have been overlooked because of being busy, but the cleaning staff should pay a little more attention on vacuuming around the beds. First night I found a lollipop stick. The next room, a coffee stirrer.

I would not recommend anyone to stay here if wanting to swim in a pool since it is down so therefore we were even more upset since we were hoping to go swimming. What really upset me is when the lady at the front desk had double charged me and I'm still waiting for my money to be returned to my debit card, we will never be staying here again! Your staff really needs to get there stuff together, didn't even have sheets, pillows or a blanket for the pull out bed, had to go down to the lobby just to get it. They only had sheets, no pillows or blankets. All that was given to me was a $25 card for the snacks room which was almost empty. I have never had this issue with any other hotel that I have stayed at in the area.

Due to unfortunate circumstances, my family and I had to land in a hotel for a couple weeks. We booked into this hotel and right from the jump, the service was amazing. From the beginning, all the way up to the end of our stay. The rooms were clean and they served delicious hot breakfast every morning. I also wanted to give an extra special shout out to the ladies that run the front desk, Letonya, who treated my family and I with so much kindness, and the shorter woman who works at night who wears the headband at the front desk (sorry didnt catch your name 😅), who was always super friendly and accommodating. Such amazing, friendly, helpful employees who definitely deserve a raise or maybe even some extra vacation time!!! I would definitely stay at this location anytime I'm in the area!!!

Really amazing staff with some great rooms! Restaurant was closed though I wish I would have known that before booking