Best Western Longview

Horrible front desk person who also was in charge of breakfast copped an attitude when I went up to complain of lack of stuff on the buffet. I told her there was no bread or bagels which all others we stay at have. There were pkgs of instant grits in the work area but none were out on the bar. I had to go in there to use the microwave to warm my food. The yogurt machine was empty, only eggs snd sausage or waffles or boxed cereal. It hugely lacked compared to all others. She rudely told me in a tone that was distespectful, oh honey, there was bread in the workroom fridge. We never got to the yogurt or other issues as she was trying to irritate me and so I ended the conversation by saying I eould just post comments since she was being rude to me and that she was not displaying good customer

We have stayed here 3 times in 4 weeks. Ice machine broken on 2nd floor. Still not repaired. Must use 1st floor ice machine. Other guests spill in elevator. Staff is very quick to clean up. Air conditioner in some rooms not working and had to change rooms. Overall staff is wonderful and rooms very clean. Room price under $100. Very close to hospital and quiet neighborhood. Many restaurants close by.

Positive: Hotel employee checked us in and she was absolutely wonderful! We had our dog and she made sure we were on the first floor close to a door for convenience for the pup Negative: ""

The hotel was very clean and all the amenities made it a relaxing stay. It was close to stores and restaurants, so I didn’t have to go far for what I needed. The hotel staff were friendly and helpful.

I recently stayed at the Best Western in Longview and was initially hesitant to book due to past experiences—but I’m glad I gave it a chance. The stay exceeded my expectations and truly lived up to the positive reviews. The service was friendly, and the cleanliness of the room stood out—not just a surface-level clean masked by strong cleaning products, but genuinely well-maintained and fresh. I would absolutely stay here again. The complimentary breakfast was a great bonus, featuring crispy bacon and a large, delicious waffle that made the morning even better. Highly recommend for anyone traveling through Longview.