Best Western Leesburg Hotel & Conference Center

so my experience at this hotel was rather up and down. upon arrival check in was terrible. i was with a group of 3 others and with only 1 person in front of us, we waited a half hour to check in. more staff needed to be available. we arrived a little after check-in time so the hotel should anticipate people would be showing up.||my room, while clean, had a bath tub stopper that didn't work, and the tv would not work. i tried calling the front desk and maintenance/housekeeping phone numbers, but didn't get an answer. as i wanted to enjoy my time in town, i decided to take care of it upon my return back to the hotel.||when i arrived back, i asked to switch rooms, which was done for me, no problems. but again my tv did not work. the staff member couldn't get it to work either. so rig

Had to change rooms after first night. Walls paper thin. Guy next to us talked loudly all night. TV blaring. Got different room no problem. Staff great. Another adjoining room! Same thing. I guess no one sleeps anymore. Light from adjoining room comes through bottom of door. Impossible to close curtain on window fully. A positive-room clean.. Bright light shines in all night. Breakfast so so. Eggs burnt both days. Yogurt machine empty. Coffee was good. Sad looking bread. A little stale.

My husband and I had to wait at least 5 minutes for someone to assist us at the front desk to check in. The guest rooms are very shabby and dated. I didn't feel comfortable sleeping on the bedding wondering if it was truly clean. Breakfast is a nightmare. We were awake early and headed to the breakfast area to find very limited offerings. The bread was stale and eggs clearly not fresh eggs. Don't recommend this Best Western.

Positive: Nothing to like Negative: They have roaches. Toilets make a lot noise. Rooms are flooded. Carpet in the hallway smells.

Unprofessional management. Hung up on me to avoid answering my questions about a potential stay. I am glad he did that however, because now that I've seen the reputation of roaches and poor service in these other reviews, we will definitely be finding a place much cleaner, and more properly-managed, as opposed to risking taking home bugs and filth in our luggage.