Best Western Greensboro Coliseum Inn

We are frequent Best Western patrons. We spent two nights here while visiting family shortly before Christmas. On our second morning, a Monday, they ran out of hot breakfast food! There was no hot food left by 8:30 AM even though breakfast hours extended until 9:30 AM. When we asked that the buffet be resupplied, we were told that "the food ran out". We settled for a bowl of prepackaged oatmeal. Sound management would NEVER let that happen. We had a drive of several hours ahead of us. It would have been nice to have enjoyed the breakfast we were promised. We have no complaints about the hotel otherwise. But on our next trip to visit to family we will look for other accommodations. Best Western rarely lets us down. But this particular property did so.

The room could use better cleaning. The bathtub wasn't clean and under the bed was gross. The bathroom door also had scratches on the trim and I found that to be a little sketchy. My bed was very springy and noisy. Noise level wasn't bad. We didn't stay for breakfast so I can't comment on that. When we left our room, we could absolutely tell that there were people smoking weed in the rooms from the smell. It may be enough for a short one night stay, but I wouldn't bring kids there.

I had a great experience during my stay, and a big part of that was thanks to Mari at the front desk. He was working both days I was checked in and was extremely helpful, professional, and welcoming each time I interacted with him. I was in Greensboro to surprise family, and Mari made the entire process smooth and stress-free. He went above and beyond to make sure everything was taken care of. Excellent customer service — he truly made my stay a positive one.

They literally stole my Jordan shoes!!! Which were black and white ….I asked them a few times if they seen my J’s because I knew for sure I accidentally left them there and they kept saying they haven’t … I had left my shoes near under the bed and I had even called “lost and found” and they kept saying they never seen nor received any shoes which I knew they were lying!! I definitely left them there for sure because I wore them there and left with a different pair of shoes. While on the highway, I started going through my bag looking for something else and noticed they weren’t there so I made sure I reached out to them to inform them I left my shoes and they claimed they never seen them so I said if they had came across them to call me back or etc and still til this day never had.., even

The rooms were clean and I was able to get an early check in. They did tell me at the front desk that there wasnt an elevator. They did not mention that they were building one and that construction starts at 730am.