Best Western Denver Southwest

The room was clean. The towels were thick and nice. The bed was super comfy. It was quiet, which is great for a Friday night, and I felt safe. The coffee is great! The only complaint I have is that the carpets throughout the hotel, outside of the rooms, looked like they haven't been vacuumed in months. It was very off putting, especially as a first impression. All in all, this is the second time that I've stayed here, and I would stay here again.

Positive: Hotel was conveniently located close to Red Rocks Amphitheater which is why I picked it, plus the price was very reasonable. Breakfast and coffee were pretty decent. Negative: Overall security lacking. Exterior door didn't lock. Door to my room barely shut and had to jiggle to make sure the door was closed. Neighborhood was a bit sketchy with some questionable folks in the parking lot. Had to rekey my room card 4 X's in 4 days.

The WiFi info was incorrect/inconsistent. There was a laminated info sheet in the room that said one thing and matched the room key cover. That network was not an option and the unsecured/no password guest network said “not trusted”. The same info sheet also stated copies and faxes were complimentary at the desk, but was told I would be charged $1/page. I saw that the pool was “heated and opened year round” online, yet it was actually closed for the winter. There were renovations taking place and they didn’t clean up the hallway or stairs after themselves. There were sharp pieces of wood and screws laying around. My room was upgraded, but the info sheet should have been pulled from the room or the complimentary printer availability should have been honored as it was the information pos

Been staying at this hotel during hockey season for 9 years. Just stayed there this weekend and it is not the same. The website mentions amenities like “one of a kind, year round heated outdoor pool and hot tub”. Had some cool experiences being in the pool and hottub while it was snowing. This weekend, new management has taken this away closing the pool for the winter. However, the amenities they have taken away are not reflected on the website.|Management refused to compensate or make it right. By the way we were treated and this situation was handled, we will never stay at this hotel again.

The staff was very friendly & the rooms were clean & very comfortable. We had two conecting rooms at a great price. Absolutely love this hotel. The kids had a blast looking at all the dinosaur artifacts & art. The large sandbox was a huge hit with the littles as they put their paleontologists/excavating skills towards uncovering dinosaur bones. I will definitely be staying here for all my future visits to Denver.