Baymont by Wyndham Memphis East

I booked this hotel through a third party. The hotel was booked for one night for $142.00. ( July 4th weekend) I walked into the hotel and mildew and tobacco hit me at the entrance. It was about 2:20pm, the “manager” explained you couldn’t check in until 3pm. I then ask could I at least see the room, he stated yes. We began to walk on the first floor there was exposed wires hanging from the ceiling, screens to the windows coming off, the carpet needed to be cleaned and a very strong odor. I asked are people allowed to smoke in this room he stated no and explained there was a fee if you did smoke. I stated it seemed as though someone already did. I explained I would not be checking in a would like a refund, and ask if I could speak to the manager, he stated he was the manager and due to me

Friendly and helpful staff. Check in was easy. We had 2 rooms and stayed on a Saturday night, they were clean and quiet. The security gate was nice too. It's not an upscale place and the area of town is a little run down but we felt safe and were able to get a good night's sleep. Would definitely stay again if I'm in the area.

One of the worst hotel experiences I've ever had. The neighborhood is dangerous. Unsavory looking characters were hanging around the parking lot. The minute I entered the I was scared. Sitting in the lobby were a couple thugs and a woman with hooker clothes on. My friend was waiting in her car for me while I was getting my room and she was so afraid she wanted me to go somewhere else. I had a very early flight and facing about 5 hours sleep otherwise I'd left and found a better hotel. The room wasn't all that bad, but the hallways smelled and some thug looking guys where at the end of the hall. Since I was flying on the airlines in the morning I had to leave my personal defense weapon at home so when I went into my room I barricaded the door. There were people in the parking lot outside

It's a great hotel, but needs to be modernized a bit more. I have been here three times now, and the service is excellent. My first stay was amazing. We had to call because the TV would not turn on. The then moved us to a 2 room suite with two beds and one Sofa Bed. The breakfast is always fresh and, for those of you who hate the cigarette smell you'd find at a motel, don't worry! For those of you who own pets, well, bring them in!

Rooms smelled bad. Our 1st room the order was so bad of mildew and cleaning supplies. Got a different room and it reaked of cigarette smell even though it's smoke free hotel. Not very clean. Not so good of a neighborhood. Pool was not open an not stated that it was closed in ad. Ceiling in halls had leaks. Very few restaurants around. Mostly fast food.