Baymont by Wyndham Grenada

Was not told TV did not work even though it was know. For an accesible room it had no grab bars around the toilet. The shower was very accomidating for accesibility. When guestioned these items and found all this was known before check in I was then told there would not be any type of discount with no other accesible rooms availible and others before who had asked where told the same.

This is not the Wyndham experience that I am use to. Their standards must have changed and not for the better. Upon checking in, at 9::30pm, the guy at the front desk was very nice and polite. My room however wasn’t nice at all . As soon as I walked in I knew that it wasn’t clean. I didn’t get to see the issues until we got back in after 1:00am. That’s when I began to see everything. There was small pieces of trash on the floor and live and dead bugs that let me know the floor wasn’t swept, there was a small bottle of insulin on the floor as well. The bedding which was white had some stains on it that let me know bleach has never came in contact with it or they just weren’t clean . I was hesitant about sleeping in the bed. I pulled the top sheet back and I saw hair on the sheets . I w

Staff was amazing. The room was far from a 5 star. Low 3 star in my book. Cobwebs in the corners of the room and found several live beetles in the room. Bathroom door made an extremely loud noise when opening and closing due to mounts not tight on the wall.

Positive: The staff was friendly and very helpful. I cleaned my own room during my stay but the housekeepers had no problem with giving us towels, tissue & bedding. Negative: The only thing I did not like was the people that was in the next room to me was being very loud and rude. I did tell the manager and he did say something to them but it didn?t help though.

This hotel has friendly staff with great customer service. Rooms are spacious and beds are comfortable, good free breakfast. Great location. Right next to WalMart, several restaurants, clothing stores, nail salons abd more.