Arrowwood Resort & Conference Center

I wish I could leave 0 stars. Our stay at Arrowwood was absolutely horrendous. Do not ever stay. We arrived on November 26th to check in for a stay over Thanksgiving. First of all, the rooms are not cleaned well. There were dust bunnies in all the corners and a hockey puck left from the last guest, so I am not sure if they even really picked up between turning the room over. The carpets are extremely disguising as well. We got to our room and started to unpack. The room was very cold, so we turned up the heater (which is very outdated). We went to the restaurant to eat, and I had one of the worst meals I have ever had. The service was awful, the food tasted like it was microwaved, and the server didn’t even know what was on the menu. After eating, we went back to the room to find it was st

Positive: Close to our planned event.Carlos Creek winery Negative: Our room was very confusing to get to. There were not any signs in the hall to the lobby. It is a big hotel and a ways to get to our room with all of our belongings. They only had a buffet breakfast. Would have been nice to have other options.

Absolutely horrible. The rooms were incredible beat up and dated. The hotel never told us the water park was closed, not even when we checked in, the entire reason we came up this winter. I could get past all of that, if the management was better. Asked to speak to a manager 3 times while I was there, and called to speak to a manager 4 other times after. Somehow the manager was always busy, and never called back….this place will lose any repeat customers if they cannot improve on, at the very least, the management.

We had a birthday party planned a couple weeks in advance, at first everything was going pretty well. The kids were having fun but with the included price was pizza, drinks and ice cream. We didn't receive any of that. and were told to order food from an outside pizza place and we would be refunded. as we left They couldn't seem to figure out how to actually give a refund and told me I should contact my bank to dispute the charge....after almost a month and probably a dozen of phone calls to the waterpark manager and hotel front desk both not knowing how to operate or communicate....I've given up at this point trying to get ahold of them for anything further

We stayed here recently for a hockey tournament and unfortunately had several major issues with our room. The heat didn’t work, which is a serious problem in -22° weather, and the hot water only worked for one day. The staff did try to help by providing extra blankets, but the stay was still extremely uncomfortable. Going a couple of days without being able to shower was unacceptable. If you expect basic necessities like reliable heat and hot water, be very cautious about booking here. We also asked to speak with the manager about these problems and never received any follow-up.