Aloft San Antonio UTSA Area

Do not stay here if you dont have to. My truck tail lights were stolen last night and the front desk basically said we'll sorry we know this is an issue but there's not much we can do. The front desk guy told me to not park on the street side so I checked why and saw others reviews about break ins. So I parked right in front by the coffee place and that didnt seem to deter them at all. Got a "well we dont have cameras on that part of parking lot and there's not much we can do to help you, we will give the info to the manager but thats where it ends for us."also found roaches in my luggage and had to sort everything out and repack to make sure I wasn't taking any with me and the seat in our room looked like someone had an accident on it.

Stayed a couple of nights last weekend for a family event in town. The room was small, but the floor plan made it very comfortable. Upon arrival, it was quite clean. Bed was comfortable. Nice sized TV but the sound seemed rather muffled. Overall, a great visit; we'd definitely return!

Positive: Euro like rooms Negative: go down for happy hour and the bartender decided not to show up.

I stayed here for 3 nights and had a terrible experience. While the beds were comfortable and the staff were polite, my room had roaches, which is unacceptable for a Marriott. Even worse, my truck was broken into, along with three other trucks the same night. After speaking with staff, it became clear that break-ins are a regular occurrence, yet the hotel does nothing to warn guests or improve security. The task manager was dismissive and offered no real help. They comped one night, but that doesn’t fix the serious issues with safety, cleanliness, or management accountability. Until Marriott addresses these ongoing problems, I do not recommend staying at this property.

Rooms were clean and the staff was friendly. No issues until 2:30AM when I got up and found I had a roommate in the bathroom - a big cockroach. Well, I was awake at that point. This is when I tried to call the front desk and the phone in my room wasn’t working. Long story short - I went downstairs and was able to get another room on the same floor but I was exhausted for my meetings the next day. Staff was friendly and apologetic about the ordeal but wish I didn’t know what I know now. I would request a room on a different floor and away from the roof.