Aloft Houston Downtown

I don't get the low average score. ||This hotel met or exceeded expectations across the board. Check in was quick and painless. Room was reasonably large and comfortable. TV and Wi-Fi worked well. Climate control met expectations.||One of the things I most appreciated was the persistence of the housekeeping staff. Where most hotels are doing everything they can to avoid housekeeping, this hotel did just the opposite. The housekeeper followed up several times, then the housekeeping manager called and apologized that the housekeeper did not understand English when I said come back in 45 minutes. They came back and did housekeeping everyday during my stay. Front desk staff were super friendly and helpful. Nice little snack shop in the hotel. View from the room was abysmal, but that's not nece

Positive: Staff was excellent. In walking distance of Minute Maid and restaurants. We had drinks at the rooftop bar and our bartender was exceptional! Tip: It?s 50 bucks per day to valet at the hotel or you can park in the garage next door for 25 per day. Negative: One elevator was out but it wasn?t busy enough to make a difference.

I couldn't have been more happy with my stay at Aloft in Downtown Houston. I felt so at home with the friendly staff who greeted kindly me every time they saw me in the lobby during my stay. Deanna, specifically made sure my check in was smooth and seamless. She made sure we had everything we needed to enjoy our stay. The rooms were so spacious, clean, and the beds were extra comfortable. I haven't slept this good at a hotel in a while. The rooftop bar and pool area had amazing views of the city. This hotel gets 5 stars across the board. I will definitely be back!

Shower up to get my room. Guy at front desk was very helpful. We wentntonour room and it was very hot, locked at thermostat and it said 85 degrees. Lowered it and it took about 10 minutes to start... room felt very enclosed , no windows . I tried to use the water from sink and there was only a drip. Called front desk and asked for a different room . Front desk was helpful and apologized. Gave me a different room but with no hot water and very low water pressure. We left to our event came back and still hadnt fixed it, took a cold shower and woke up with a hopes of having hot water but it was still not working. I Was waiting to get checked out and the person in front of us had also been complaining about the water pressure and temperature. The receptionist told her that she would return som

I've been a Bonvoy Gold member for the last 10 years. This hotel would rank the last on my list. Service isn't the greatest - I had to wait outside the door during the day to check in, cafe and restaurants are closed. Room has a was hot, shower gel was empty, noncold water, pillow case was fitted inside-out, window is small and 5 feet away from the next building, - no view, can't see any sun light, no clue if its day or night. Low floor same as conference /meeting room. Loud noises of door slamming from other rooms. Definitely not a good hotel experience. Only good thing is the location. there's many other hotels in the neighbourhood to choose from