Aloft Houston by the Galleria

We showed up at 3:30 to check in, right at check-in time, and were told our room wasn’t ready and it would be another 30 minutes. No big deal, we went to grab food nearby and figured it would be ready when we got back. An hour later, we called to check in again. Still not ready. This time we were told it would be another hour. We had an event to get to and couldn’t just sit around the lobby all evening waiting on a “maybe.” We ended up canceling the room, scrambling to find another hotel last minute, and paying more just so we wouldn’t miss our event. Beyond frustrating. What really pushed it over the edge was the acting manager. Instead of taking ownership, they passed the blame and told me I could speak to the director of housekeeping. That’s not how you handle guests, especially when

Positive: Location Negative: Everything is old and needs to be updated. My first room smelled like Mildew and smoke. The second room I was moved to also smelled like smoke, the mirror was removed and painted over black, and the sliding door would not close to the bathroom.

Had a great stay here recently. Location was great for the Galleria. Staff was awesome! Room was nice and had a great layout. Lobby was also quite nice for working and/or grabbing a bite/drink. Next time I'm in Houston I'm staying here again.

I enjoyed my stay at the Aloft. It served my purpose for my business trip. There were renovations going on which did not affect my experience. The room as a whole was fine, bed was comfy but lighting was not great. There was a fan I could not shut off in the bathroom that was loud. The setup did not allow a solid place for me to do business and plug my computer in. I had to create a makeshift work space. But overall it was fine. I did have frustration with payment because my company was had an account but my card was still charged. Before I checked out, Courtney at the front desk was exceptional going above and beyond to help remedy this situation. She was able to remedy the situation. She even went above and beyond again by covering the cost of my breakfast for the inconvenience.

First, I just want to thank Morgan and Leonard for helping me out of a bind. I misbooked my dates, and they were completely sold out. They monitored cancellations overnight and were able to book me for the last night I needed, so I didn’t have to change hotels. The hotel is currently going through an upgrade, and the rooms look great—clean and with that fresh, new-room feel. Thanks again to the Aloft team for going above and beyond!