Alder Hotel

Our stay at Alder Hotel Uptown New Orleans was a complete disappointment. It has now been almost two months, and we never received our $100 deposit back. Our bank confirmed the transaction was a charge, not a hold, exactly as I saw on the payment terminal the night receptionist used. At this point, it genuinely feels like the hotel simply took our money. To make things worse, they don’t solve anything. We tried contacting the hotel several times and they provided zero real solutions. Their communication is unprofessional and unhelpful. The room wasn’t any better — the beds sit on metal sheet bases that make loud noises with every movement, making it almost impossible to sleep comfortably. And what’s even more disappointing: they delete negative Google reviews to maintain a good rating.

We had a nice stay at the Alder. The hotel is Uptown but a short drive to several parts of the city. |Some of the standouts; free parking across the street that is well lit, friendly and welcoming staff, great location that is near several restaurants that are a short walk away. The rooms are spacious with a fridge, microwave and small sink/kitchen area. |Only a couple of drawbacks (it would be great if they had a breakfast offering, water pressure was way to low for my taste) but these wouldn’t discourage me from staying at this hotel on a future stay to NOLA.

I travel and work at Ochsner Baptist so the location is perfect. The rooms are nice though the showers are flat with the floor so they tend to leak water into the bathroom if you do not put a towel next to the shower door. I have no other complaints. The lobby and rooms are modern and clean, the staff is friendly especially the valets, beds are comfortable, air works, and its quiet. Can't ask for more for a solo business traveler.

The service here was truly amazing. I arrived a few hours earlier than the check-in time but the front desk accommodated me and allowed an earlier check-in which was really helpful as I came in from an overnight flight and was really tired. Overall very helpful and friendly staff. I was attending a conference at Tulane University and the hotel was walking distance which was great! There's a wallgreens available nearby as well.

Such a great week at the Alder. Great location near Freret restaurants and in the center of uptown. From the moment I got there until I departed, everyone was friendly and helpful and made me feel at home. My room was very quiet and I slept through the night which never happens at a hotel. Everything you need in the room, tv, fridge, Keurig, microwave. Great view from my private balcony. The pool looked beautiful but did not have time to enjoy it. Will return to this hotel when I visit my daughter at holiday time.