AC Hotel New Orleans French Quarter

I was very impressed with the cleanliness of the room, as well as the generosity of housekeeping. Most hotels I’ve been to are stingy about giving extra towels or blankets, etc but that was not the case! Also, one of the hospitality workers, Ursula, made our visit to New Orleans even more fabulous. She was very personable & really took time out of her day to get to know us & make us feel welcomed. Not only was she my favorite employee of the hotel’s, but she was one the friendliest of people I met while visiting NOLA. It was me, my mother, and a friend and we were visiting because my mother’s days are limited on this side of Heaven and we wanted to show her a good time. Ursula helped to make that happen without even knowing that’s what she needed.

The hotel is in a decent location if you want to be in the downtown area close to Bourbon Street. Plenty of good little hole in the wall places to eat, which were great. The room itself needed some work. This was by far the darkest room I have ever stayed in as there are not many lights and the room we had was on the side where there was another tower/ high-rise building, so didn't get much natural light except for early morning. Once I did get some natural light, I discovered why they keep it so dark; the room was FILTHY!!!! The floor hadn't been swept let alone mopped in God only knows how long and when we asked for it to be, the girl from housekeeping was not happy. When we returned after it was supposedly swept and mopped, it wasn't much better. The toiletries bottles in the shower wer

DO NOT WASTE YOUR TIME OR MONEY ON THIS HOTEL! We stayed two nights and had to switch rooms immediately after checking in due to a HUGE ceiling leak in the bathroom. The second night we were moved to another floor and it WREAKED of Stetson cologne and cigar smoke! The ac in the room was awful! We should have had them move us but we didn’t unfortunately. The neighbor on the 6th floor was smoking cigarettes in his room and it was coming into our room and it made me super nauseous! The location was amazing and all of the staff was very friendly with the exception of the older white lady who checked us in. She had a nasty attitude and knew NOTHING! Kitchen staff and Deon were our favorites! Total dolls! THEY DO NOT HAVE PARKING!!! Be prepared to pay $30-50 a night to park nearby! The breakfast

The fact I’m even spending my time writing a review for this says a lot. The hotel has the name AC and let me tell ya that our AC in the room was not was not it. Crank it down to the lowest and it felt like 75 degrees in the room. Maintenance said that’s the coldest it would get. I also bought a snack at the hotel where they have a sign that says candy and snacks are from $3-$10 and came to found out I got charge $13 for ONE snack. I also went to the front desk and asked for a trash bag and I was told a janitor would take it to my room. Never came to my room and came to find out there wasn’t any janitors working at the moment. So I went to the front desk again and asked for a trash bag and was told they couldn’t give me one because the janitors weren’t there and they are not allowed to

Safe hotel and clean rooms. Quiet location. Housekeeping staff was very courteous, Lloyd checked us in and provided excelent check in service. I booked through Orbitz and on the way to the hotel I took the time to read the Google reviews which are bad and I was skeptical. When Lloyd checked us in he asked the preference for the room and he complied, giving me high floor, room 807. I decided to extend an extra day through Orbitz and they accommodated me without any hustle and he extended my room key as well without any inconvenience. The hotel is very safe and secure, access to the elevator only with room key and the main entrance closes at night and only available with key. Convenience store with the best fried chicken right at the corner of the block, open 24/7. Thank you Lloyd and Madiso