WestHouse Hotel New York

We had a pleasant stay at the elegant WestHouse hotel - the architecture was boutique, living up to the SLH brand. The staff was attentive and friendly. Upon check-in, we were upgraded to a suite and the room was very spacious. For NYC, it might’ve been bigger than most apartments here. For the location, the room was quiet - no street noise was heard. 2 water cans were provided. The fitness center was well-equipped. We also enjoyed the breakfast and dinner amenities on the 23rd Floor. The food spread and quality were nice. The location couldn’t have been more ideal being in heart of Midtown. We had the perfect NYC itinerary, just short walks away to Central Park, Times Square, and Broadway. A few minor cons: 1. Lighting in the room was quite dim 2. No fan in the bathroom 3. Bathroom produ

Positive: Great location and room Negative: There is a Terrace Room with free breakfast and happy hour that was explained when we checked in. However it wasnt explained in anything that we got that there is a $55 PER PERSON charge because of the terrace room. .

After an absolutely diabolical error by love holidays we arrived very stressed and upset...no record of us. Thankfully due to dedication and unbelievable generosity and customer service of lakel and his amazing team this was rectified. We were given stunning rooms( better than originally booked). Can not fault a thing. Food at breakfast and the 5pm-8pm happy hour was stunning. Hot and cold drinks available 6.30am - 8pm. We were away for my sons 11th birthday. He has additional needs and has talked and written about a dream trip to NYC since he was 6 years old. Westhouse went above and beyond in all ways ...had a gift and balloons left in room on his birthday and was very taken by the " magical keys" displayed around hotel and was also given one of these as well as a visit to deli to have

I stayed here for three days and the initial walk into the hotel is beautiful. The staff was friendly and quick to assist. The breakfast and dinner offered was delicious and the spread available was pretty nice. That being said, the purpose of the hotel visit, being somewhere to rest was not great. The room was a standard hotel room but the bathrooms were awful. The drain in the shower had drain flies/sewer flies every.where. They were crawling all over the shower. I asked for a room change. The staff was kind and quick about it. The second room ALSO had flies and this time they made their way into the room. I asked again on my last night to please move me. The staff apologized and were quick to move me. The third room again had them. At this point I had a 5 am flight so I stayed and left

I stayed at this hotel in December during the New Year holidays. I loved how the lobby was decorated, and I really enjoyed the breakfast and happy hours, which varied every day — one day it was pasta, the next day pizza, etc. By the way, the pasta was the most delicious I’ve ever eaten. The location was perfect, as was the view from my room. I liked the room overall, especially the bathroom, although I did notice some wear and tear — the bed looked quite used and the sink was cracked. Overall, this hotel offers great value for the money. I would definitely consider staying here again on my next trip to New York.