Westgate Vacation Villas Resort

We recently stayed at Westgate for a large family vacation, and overall we had an amazing experience. When we arrived, we had a few initial challenges combining multiple reservations for our big family party. It could have been stressful, but the staff was extremely helpful in accommodating our rooms so that we could all be close to one another. We also experienced a couple of issues upon arrival with plumbing and electrical outlets. Thankfully, Daniel Baires stepped in and resolved everything quickly and professionally. He truly went above and beyond to make sure our stay was comfortable. We were especially grateful for the upgrade we received. Traveling with young children and a handicap-accessible family member can be challenging, but Daniel was able to accommodate us with a first-flo

The staff are very friendly and helpful. I do not have a single negative thing to say about any of the staff our entire week there. (Aside getting a call before 9am the first morning there to invite us to a timeshare presentation, was not thrilled to be woken up after an 18 hr drive and getting in late, but it was their job) The resort itself was ok, but nothing special. The villa we stayed in had cheap furniture that wasn't well maintained. The couch cushions were sunken in from being old and sat on so much. The washer and dryer hardly worked and the dishwasher made me nervous to even start it. The villa wasn't the cleanest, there was a big booger on the bathroom door of the master suite which was gross. At first glance walking in it looks nice, but the upkeep and quality is not there wi

This is our first time staying here. We are staying in the two bedroom deluxe villa across from a lake. The rooms are very spacious and clean. Westgate is dog friendly and I mean really dog friendly. They gave us a goodie bag. They placed us next to the dog park. All the workers here are incredibly friendly and accommodating. We had a slight issue with one of our previous rooms and they moved us to another room right away. We can’t wait to come back.

Its well run, there is tons to do, every building has a pool and hot tub. The waterpark however is 25 bucks a day. Don't do the presentation. They don't pressure you to do it, so don't we made the mistake, they gave us $100 - great, but it literally was a horrible experience, they act like you are there to buy, and do everything to get you on a hook, it was bad, my husband was traumatized. Anyway, stay there it's a amazing, enjoy, do all the stuff... restaurants, bars, it's really nice.

First off… we love it here… been coming for 20 years… great every thing… only 2 complaints I have are… 1) the wifi here sucks and has always sucked… in today’s age that is not acceptable.. folks want toe WFH and that includes when on holiday, not possible with current support. 2) the threshold from the villas lanai to the grass needs a concrete pad at each door… we are all sick and tired of trekking mulch into the lanai…. I understand there is a new owner and I hope they review these reviews, as they are always preaching they want feed back… here you go!!