Walt Disney World Dolphin Resort

We had an awesome midweek stay with family at the Dolphin! We booked two nights so we could take our little one to Epcot and meet all the Disney Princesses. We wanted to be close to the theme park so we could get early entry and come back to the room for naptime, and wanted to take advantage of Bonvoy status. The location is perfect. I love the post-modern architecture of the hotels- so fun and kitschy with classy interiors. We visited three different restaurants there and had yummy meals, all with fast service (ideal for toddlers). The king room we booked is your standard 4 star hotel chain room that had a little bit of wear and tear if you looked closely, but had nice toiletries provided and a comfy bed and I appreciated that the bathroom had a real door (with a lock on it!) We could see

Long story short, we had many small issues during our stay that wouldn’t really have been problems, then a big issue that was poorly managed/largely ignored by the hotel managers left us regretting our choice to stay here. In the middle of our stay in the evening, something started leaking from the ceiling in one of the bathrooms. We called to inform the front desk of the issue, and about 50 minutes later a maintenance technician came to investigate. I believe his name was Bryan. He was very kind and said that he couldn’t identify the source of the leak, and that it would have to wait until morning to be investigated further. About 30 minutes later we got a call from the hotel manager Mr. Mohammed to discuss. He offered to move us to different rooms, but because we were in the “grande sui

I’ve stayed at this hotel numerous times over the years. They do a great job updating it every few years. It feels fresh and well-cared for. Cleaning staff do a great job. The a/c works great. Mini fridges are in every room. The location is excellent, with easy access to Epcot and Hollywood Studios. There is a Disney visitor center in the lobby where one can buy tickets, obtain brochures, etc.||There is one huge experience-ruining flaw- the laborious check-in process. I’m not sure if the hotel deals with lots of inexperienced and unsophisticated travelers, those whose big trip is to Disney but who don’t travel much outside that. Perhaps these people need lots of hand-holding and need lots of information spoon-fed? If this is the case, why doesn’t the hotel give hand-outs with relevant info

We enjoyed our stay at The Dolphin - it will most likely be our Disney “go to” hotel from here on out. It’s clean, beautiful and the lobby is big enough it doesn’t feel crowded. We appreciate that the “theme” is more adult/classy and there were minimal children running loose. The food options were good and the bar options were excellent.

Our check-in experience at Disney's Dolphin Hotel was, unfortunately, a complete disappointment. It's unbelievable that a brand like Disney, expected to provide one of the most professional guest experiences in the world, could fall so short on such a fundamental aspect. Around check-in time, the reception area was utter chaos. Hundreds of people were waiting in line, and despite this crowd, we saw only one person working at the check-in desk. Yes, you read that right: hundreds of people... one person... This wasn't just slow progress; it was a complete system breakdown. The line moved at a snail's pace, people were getting increasingly frustrated, and everyone was asking the same question: "How can a hotel this size have such poor planning?" Families on vacation, guests with children, a