The Villas at Disney's Grand Floridian Resort & Spa

Overall, we had a good stay. We didn’t get into our room until 4:45 PM because apparently the room they had assigned to us had engineering issues. We weren’t very happy about the delay or the lack of communication, so they gave us a $200 room credit to help compensate us for the issue, which was certainly appreciated. Then, that night, as I went to wash my face with a washcloth, I found it to be literally torn and worn and had little black hairs on it. I was so disgusted, but it was too late to tell someone about it, so I brought it to the front desk the next morning. The cast member was as grossed out as I was, so she had the housekeeping manager, Tony, call me. He apologized & offered complementary housekeeping every day, but that was not something we were interested in. He then said he

Please repair the tv's in room 1220 for the next guest, we called every day, we finally had a really nice person come to our room and figured out we needed to have a cable replaced, we called the next morning to let the team know we were heading to the park for the day, came back and the tv still didn't work.. when I called we were told the cable was never replaced. Also the safe didn't work but that finally was fixed.

I stay at the "Grand" a lot. It is always a great stay. I am also a DVC member. I find that the hotel sections of the DVC resorts are better maintained than the villas. Everything in the hotel section is impeccable but, in the villas, - meh................ Our room was very clean as they always are, the carpet seemed quite worn in the hallways and kind of dingy - not bad but as mentioned not up to the hotel side standards. We had a lovely view and watched the water parade from our balcony. I requested 1st floor - got 4th floor - not a big deal. I love the GF and will be back. The quick service is the best one on property bar none. Transportation is good but with the lobby refurbishment, one elevator is down and there are only 3 total regardless to get up to the 2nd floor where th

The Grand Floridian is a great place to stay. Friendly people, clean rooms, and a great location on the monorail. The only complaint would be the food at the Gasparilla Island Grill. It was just not good at all. The same food items from the pools, other resorts, and the parks were terrific. Even room service was wonderful. Not sure why the food at the Gasparilla was so bad, but that would be the ONLY complaint. Everything else was absolutely amazing.

We are currently staying at the Big Pine Key building. On our 4th night and currently the 2nd event we've had with music blasting right outside our windows. Feels like we're on the boardwalk of the Jersey Shore. Not something I'd expect of the most prestigious of all the Disney hotels, especially for the cost to stay here. Not sure whose idea it was to allow this to happen. Won't be staying here again.