W New York – Union Square

We stayed here during a very cold spell, and walking into the warm lobby was a relief—especially for the kids, who were able to sit and relax comfortably. Seating was limited, but thankfully there was just enough for our family. The check-in process was smooth and timely. We were told all rooms were upgrades, but only one of ours actually was. The room I stayed in felt quite small, with little space for luggage, but we accepted it. Complimentary water was provided, though it came in box cartons, which I personally didn’t enjoy as the taste of the carton came through. Breakfast at the restaurant was excellent. My eggs were cooked exactly how I like them, paired with healthy and tasty sourdough bread. The black tea was consistently a highlight. The TV channel selection was great, with En

This was our 3rd stay at this hotel, the first since the renovations. The lobby is gorgeous! Wow! We had an amazing room with spectacular views of the city. The room was very spacious and clean. We were surprised with champagne for our anniversary! We had a drink in the Living Room lounge, the room was a little too bright for night time, but was a beautiful space! We only had breakfast in the hotel restaurant, next time would love to have dinner there! We wanted to come back for the holidays because we loved it so much, but the prices have really jumped since the renovations! Maybe next year! What a perfect location for the Union Square holiday market! We will return!

Positive: "" Negative: the renovations were trendy but extremely dark in our room, even with the lights on. dark carpet dark wallpaper - too much black. we should?ve been told they were going through renovations. no lounge, place to eat or even just sit down. very disappointed

We had a delightful experience at The W during our anniversary weekend. From the moment we arrived, the hotel staff went above and beyond to make our stay memorable. We were thrilled to receive a room upgrade, thanks to our gold membership, which was a fantastic surprise. Additionally, the champagne delivered to our room was a lovely touch that made our celebration even more special. We also enjoyed the bar at the hotel, which had a great atmosphere and excellent service. As part of the resort fee, we received a F&B credit, which was a nice. Overall, our experience at The W was exceptional, and we couldn't have asked for a better way to celebrate our anniversary.

I’ve stayed at the W Hotel in Union Square twice now, and each visit has been genuinely fantastic. Even though it’s labeled as a 4-star hotel, the experience easily feels comparable to a 5-star stay in many ways. The rooms are comfortable, spacious, luxurious, and always clean. The staff is consistently friendly and welcoming, especially the doormen, who go out of their way to make you feel taken care of. Overall, both of my stays here have been excellent, and I would absolutely return. Highly recommend!