W New York - Times Square

Our stay at the W Times Square was fantastic, and the team there made all the difference. From the moment we arrived from JFK, Adam took incredible care of us. He offered great recommendations around the city and made sure our entire stay felt effortless. The real standout was when he arranged a hotel vehicle to take us back to JFK for our flight to Rome, which made our departure smooth and honestly pretty stylish. Adam is the kind of person who elevates the entire guest experience. We also had the pleasure of meeting Frank, who was equally wonderful. He has that rare ability to be both polished and genuinely warm at the same time. You immediately feel taken care of. At the front desk, Sally Hu welcomed us with kindness and professionalism, and before we left, Newell thoughtfully sent u

Our stay at the W Hotel Times Square was absolutely exceptional. From the moment we arrived, we were welcomed with warmth, professionalism, and genuine care. Every single staff member went above and beyond to make our stay unforgettable.|The room was beautiful, spotless, and perfectly maintained—you could truly feel the attention to detail. Our cleaning team was amazing, ensuring everything was fresh, organized, and comfortable every day.|The reception staff was friendly, helpful, and efficient, always greeting us with a smile and making us feel valued. The bar staff was equally fantastic—great energy, excellent service, and a wonderful atmosphere.|Honestly, every employee we interacted with was outstanding. It’s rare to experience such consistent excellence across an entire hotel team.|We

We stayed here over a weekend in the summer.  We arrived a couple of hours early , but even by 4pm our room was still not ready, which was frustrating.  We booked a family suite , but the room was sparsely equipped.  We had to wait over a day for the coffee maker / hot water kettle.  The sofa bed mattress was very thin and not very comfortable.  The master bed bathroom sink water was either cold or scratching hot, and nothing in between.  Location was smack in the middle of everything , but for the price don't think it was worth the price tag.

Our stay at the W Hotel Times Square was nothing short of magical. From the moment we arrived, the staff made us feel genuinely welcomed with kindness, warmth, and top-tier service that never missed a beat. We stayed in a two-bedroom suite, and it was absolutely spectacular—beautifully designed, spacious, impeccably clean, and 100% worth it. The entire hotel radiates a NYC vibe: stylish and energetic, while still feeling comfortable and inviting. We also felt safe going in and out. The food was outstanding across the board—room service breakfast was delicious and indulgent, and even the late-night snacks hit the spot after long days in the city. The self parking is only a few blocks away, which is easily walkable with luggage. I will say they tried to significantly overcharge for our SUV

We had an amazing 4 days at The W! My daughter and I had a long weekend in NYC and saw 2 shows! We chose The W for its location and we weren’t too concerned with luxury! Well, the room was great with a fantastic view of Times Square! Everything was perfect from the doormen to the front desk and their driver, Charles! We never waited for the elevators and our room was cleaned to perfection daily! Would I stay there again? In a heartbeat!!! Thanks so much!!!