Villas at Northstar

The floors were creaking with every step we took. There are no elevators so if you have a lot of luggage, you need to carry those up steps if your room requires steps to get to. Walking paths aren’t very clear. Rooms walls are so thin. We could hear our neighbors. The room code sometimes takes several tries to enter to finally enter the room. Only thing we liked is that it is a short 5 minute walk to the Northstar village.

some rooms were updated and well kept others seemed half finished but livable. my curtains were broken but they still sold us the room. a little more attention to detail could have helped alot. werent asking for much and got that.

Having stayed before at the village this was much different! Got a studio room with full kitchen, was cozy and warm, here what we liked and didn’t like. Liked: -Lower price compared to in-village lodging -Plenty of parking (village parking very limited) -Short 5 minutes hike to village Didn’t Like: -No elevator in these “Villas” you have to lift your luggage 2-3 stories up the tight stairs -Icy hike to village is not for everyone! The “walk path” they claim doesn’t really exist! -Worn furnishing poorly maintained for the high tag price paid -Got solicitation phone calls from At&t and others into hotel room trying to sell me stuff.. -Maid service not included, you can get it separately if you wish to pay extra Bottom line: if it wasn’t for the price this would be 1-star or less! but if you

Got here Friday evening, booked on Airbnb and hoped for a nice BBQ evening with friends. After 20 minutes the gas in the barbeque finished and there is no one to fix this problem at 10 p.m. in the evening. There is no extra tank, no possibility to drive anywhere to meet the staff. Offered solution - 25$ refund. Total value of steak meat for tonight - 150$. What disappointed me the most is that there is no one at the property in the evening, not a single person from Vacasa, if you have a problem, you are on your own, they do not care. This is unacceptable for a vacation homes rental, there always needs to be someone from Vacasa who can help you, not a girl in the office who can tell you that it is too late and there is no one available outside of the office hours.

I hope I could give a zero start if possible. The lock was not working and we didn’t get any help after hour. The front desk was extremely cold to our situation and pushed the problem to her “supervisor”. Our holiday was ruined. Worst hotel experience ever!