Valley Inn Hotel

Clean, well kept, great location (Sanford Hosp). We didn't try brkfst (no time) but the lobby coffee was great. Appreciated the security doors, spacious parking lot. Out bathroom was not wheelchair/ walker accessible, but we made it work. Friendly staff!

I stayed at Valley Inn in Sioux Falls, SD and unfortunately left behind a personal item — a $100 pillow — after checking out. I called the following evening from Davenport, IA and was advised to call back in the morning so the head housekeeper could check their housekeeping building. I followed those instructions and called around 9:30 AM, but was met with a dismissive receptionist who cut me off mid-sentence, took my phone number, and hung up.||It’s been nearly a week now with zero follow-up. Adding insult to injury, their website contact form doesn't work due to a broken reCAPTCHA, and I’m blocked from accessing their Facebook page. It’s incredibly frustrating to lose a valuable item and be treated as if my concern doesn't matter.||This experience left a very poor impression of Valley In

First, I want to establish some expectations: this is not a "five star hotel." If you come here expecting that, you *will* be disappointed. What this hotel *is* is a nice, clean hotel with a decent continental breakfast, nice staff, comfortable beds, and a warm shower. Most importantly, it's affordable. They have two separate rates. One for people whose stay is related to the hospital accross the street and everyone else. The former is cheaper, which is really nice of them to do!

The room smelled extremely musty. I have 3 people in my room so the first room i was put in a King that was to have a pull out sofa. That room didn't stink. The door latch for the second building is not working properly so you have to go through the side door if you want in. Breakfast is cereal, toast/bagel, muffins, eggs and milk or OJ. There are cob webs in my room. I was hoping to have the same experience as my last stay, unfortunately, it wasn't.

Is 0 stars an option? DO NOT RECOMMEND. A family member woke up the next morning with her left arm covered in what we thought were hives. That night we discovered bed bugs. Due to having a voucher from Sanford, we didn’t think to check the reviews, however we should have as this seems to be a common occurrence. When checking out, we informed the staff that they have bed bugs and her response was calmly, “oh no.” She did not seem concerned at all, and you could tell they are used to people informing them of this. We proceeded to wash every belonging we had in our room, and continued to find bed bugs even after. I’m not sure room service is a thing here as we had to ask the staff for a garbage bag to put all of our dirty towels in. The room keys didn’t work on the first attempt to get in, as