Twelve Downtown, Autograph Collection

Excellent customer service from start to finish. My guest was very impressed with the food, and the bartender was outstanding attentive, friendly, and on point all evening. The rooms were excellent and did not disappoint at all. One of the best features was the balcony you can actually access and enjoy it, which made the stay even better. I will definitely be returning!

The one bedroom king suite isnt an actual separate bedroom. The wall goes halfway up and there isn’t a door. Comes with a full kitchen. They didn’t accommodate our upgrade request which I kinda figured since it was new years even though I booked weeks in advance. The staff were friendly and always helpful. The room was clean upon arrival. Our only issue we encountered was the shower hot water. The shower went cold after 10min and never went back warm. Not even the sink water was warm. The breakfast comes from restaurant and they charge you a fee to bring it to the room. Overall decent hotel and stay but definitely better hotels for same price range. Also Valet parking only!!

Loved this hotel because of shynita she was very sweet and accommodating. We had a great stay and excellent view of the city.

Where do I begin? When we arrived someone was shouting and honking at us at the valet to move our vehicle immediately after we stopped and were waiting for an available valet. There is no option to self-park but valet takes time and they are not always present. This is supposed to be a 4-star hotel, and felt immediately like a 2 star due to the cleanliness and lack of service. No one offered to take our bags. The entrance was dirty, dark and uninviting. The front desk lady was friendly, but let us know that our room was not available for the night. We have four children, so none of the available options were ideal for us and we had no choice but to book two rooms. They did not inform us that it would be an additional charge due to no fault of our own. I was later able to have the rooms

Positive: Friendly front desk staff who are helpful. Negative: Housekeeping was terrible, room had hair on the floor from previous occupants. They did not clean the room during the stay and kept taking towels away and not giving us new ones.