Tucker at Palm Trace Landings Fort Lauderdale

This condo was in a great location. The place was very clean and welcoming. I've found a new rental property for my vacation. I loved it.

A great location - spacious rooms and very clean. Well stocked for meal prep with extended stay and huge closets and great pantry space. Incredible response time with any questions at any time. The unit was exactly as pictured and extremely clean in a great location. The AC works GREAT and everything else was in good working order. There are several pools and the main fitness center is quite nice and very spacious.

Rooms: for someone with a compromised immune system after undergoing chemotherapy this is the number one priority for my wife's care. The property was very clean. All sheets and towels were clean. The kitchen, bathrooms and common areas were very clean. The office staff was very respectful and willing to help. Although the check-in and out it is virtual the efficiency, respect and speed in response deserve 5 Five Stars. Location: Perfect Location close to highways, Fort Lauderdale International Airport, in front of the property a small shopping plaza with supermarket, hair salon, banks, restaurants, gas stations. A few miles from the most beautiful beaches, close to Fort Lauderdale Port and cruise lines.

We found this condo complex while searching for 2-3 bedroom place to call home for a week while helping family move into their new apartment in Florida. We debated about renting a condo because of a couple troubling reviews. But, as we have learned long ago, we decided the good seemed to out number the bad reviews. The pictures of the units available looked very clean and comfortable. The pictures of the amenities looked beautiful. So, we rented it for a week about a month before our planned visit. We were impressed with the property as we pulled in. The grounds were nicely manicured and buildings looked as though they were well maintained. As soon as we walked into our unit we knew we made the right choice. The unit was spotless and had plenty of furniture for our whole family to

Booked a stay for a few friends and myself, attempted to cancel and request a refund after my father was scheduled for an emergency open heart triple bypass surgery during the time of the trip. I put this refund request in 4 days prior and I'm cognizant that it's not on good notice, but an emergency doesnt come with any notice. I was reached out to by someone from their "Guest Experience" team and took the time to include this information in my refund request and it was denied. This is a bad way to treat guests and a bad stance on the branches morals. Such a shame that such a beautiful establishment lost four customers. I don't recommend anyone book here on that principle that they truly only care about your money and not the experience, clearly.