Extended Stay America Select Suites- Fort Lauderdale - Airport - West

We booked this hotel after being stranded in Miami due to airline cancelations. We were rushed to book because of several cancelations happening at once and hotels filling up, so we unfortunately didn’t check reviews, otherwise we NEVER would have booked here. Trying to remain just factual this was our experience: 1. I killed a cockroach upon entry into the hotel. Unsettling, but no big deal, this is Florida after all. 2. The elevator was down. Also no big deal, our checked bags were still at MIA airport anyway. 3. Taking the stairwell, there were puddles in them, which would have been no big deal, however it also smelled like pee. Makes one wonder what those puddles in fact were. 4. Finally getting into our room, there was already trash in the trash can, food left over on the counter from

Positive: The staff was very helpful and understanding especially Melinda. Who was quick and had a great personality. Negative: The rooms do have places there are in need of repairs or maintenance.

It was the worse hotel I ever been to. Not only was the counter closed early, the elevator didn’t work so I had to walk to the 3rd floor with a heavy bag and my room was fully of roaches.

This hotel is an absolute disgrace. The place is filthy from the moment you walk in. My room looked like it hadn’t been cleaned in weeks stains everywhere, dust, a horrible smell, and the bathroom was a nightmare. But the worst part? ROACHES. EVERYWHERE. Crawling on the walls, in the bathroom, near the bed, even on my belongings. It was honestly disgusting. No one should ever have to deal with this in a place that calls itself a hotel. The management clearly doesn’t care about hygiene, guests, or basic standards. This place should be shut down until it learns what cleaning is.

This hotel is the WORSE hotel I’ve ever stayed in. It’s such a disappointment because I paid almost $400 for one night which was on Valentine’s Day. The hotel looks so old and outdated. The room is filthy, lots of stains everywhere. The bed is so hard and extremely uncomfortable. The smell is outrageous. The toilet sink in my room flooded and I reported to the front desk lady named Nisha, and she didn’t even care. Nisha has the NASTIEST attitude, she should not work in customer service at all. She changed me an extra $25 for checking out 1.5 late, when I had already asked them for a late check out. My experience was awful, and as someone who travels all the time for business and pleasure, I’ve never encountered anything like that; and I’ve stayed in other extended days hotels. Please save