Tru by Hilton Wisconsin Dells

We celebrated our 10th wedding anniversary in the dells this past weekend and stayed at this hotel. Everything was absolutely wonderful. The bed was clean and cozy, room was small but comfy, shower was very nice. Breakfast options were plentiful and really tasty. Everyone was very friendly, and the location was perfect, nice and quiet and safe. Overall, if you're staying in the dells, I would highly recommend this hotel!

I stayed at Tru by Hilton in Wisconsin Dells and had a really great experience. Before I arrived, Juan texted to welcome me and asked if there was anything I needed. I know a lot of hotels send messages like that, but this wasn’t one of those generic check-ins. He meant it. I travel a lot and I know Hilton properties well. The pillows are typically very soft and not supportive. When I’m driving, I’ll sometimes bring my own firm support pillow — but this time I didn’t have one with me. So I messaged him and explained the situation. He told me, “When you get here, check the pillows in your room to see if they’re the same kind you’re talking about, and we’ll work on a solution.” And that’s exactly what happened. When I got to the room, the pillows were the same soft, non-supportive kind I was

We stayed at this hotel on Jan 16 and checked out the morning of Jan 17 after breakfast. Unfortunately, we accidentally left my husband’s pajama set (both the top and bottom) in the room. We realized shortly after leaving and have called multiple times about the lost item. Each time, we were routed to different phone numbers or told someone would call us back, but we never received any follow-up. We also know housekeeping had entered the room right after we left, yet there has been no record of our item in lost and found. Very disappointed with the lack of communication and customer service regarding a simple lost item inquiry.

Positive: "" Negative: We were surprised to not have a microwave and/or coffee maker in the room. There seem to be less choices at breakfast than other places although what we had was fine. The front desk staff were great- friendly and ready to help.

Have been here a couple o times within the last year and it is great! Clean and modern rooms, nice walk in showers, heat and AC as well in the rooms. Solid breakfast options and access to their pool and gym! Not to mention right down the street from Kalahari Resort and other attractions!