Tru by Hilton Sharonville Cincinnati

This is truly the most beautiful, relaxing and peaceful stay at a Tru by Hilton that I have had the pleasure of lodging. The staff was wonderful and so accommodating each day we were there. Because we had to stay several days over, the guest service personnel never showed any signs of being dissatisfied with any questions of re-booking that I were asking. The breakfast staff are so beautiful with assisting with you especially with that space age pancake maker which I was absolutely excited to use each and everyday 😁 the selections of food was hot and delicious every morning. Housekeeping service absolutely wonderful and adorable. Thank you for the hospitality while I were in Sharonville, Ohio.

Myself, my sister and a friend spent two nights at TRU, in order to go to the AUSCHWITZ EXHIBIT. The front desk people were very friendly and helpful. Our room was very clean. The water pressure in the shower was VERY low, and that would be my only complaint, but I am NOT complaining. Elevators were roomy and fast. Parking was easy to access. We would definitely stay at TRU by Hilton in Sharonville again.

Checking is was a nightmare. Waited at least 20 minutes to be served. There was only one person doing check-ins. She was doing her best with a large party, however they really need two people for check-ins. At least from 4-6 or 7. The room itself was very clean, unfortunately there is no microwave in the room. Even 1 star motels give you a microwave. So no warming up your coffee or left overs. You will have to go down to the lobby. There is a small fridge. Unfortunately, it's right beside I-75, so the traffic noise is very annoying. Ear plugs recommended. The breakfast was better than most and the staff, despite being short staff and obviously stressed, were friendly enough.

Positive: Clean room, comfortable bed, very nice staff. Overall, this was a very pleasant experience. Negative: ""

The room was clean, and the breakfast was good is about where the positives stop. We stayed here after attending a wedding in the area. I tried using the digital key to speed up the check in process but it said " room is not ready"even with it being 9pm. I checked in at the front desk and the staff was far from welcoming. Both of us only were only able to sleep for a few hours due to the rooms around us having a party from 11pm to 3am in their room. If I was to stay in this area again I would definitey pick somewhere else given there are so many options.