TownePlace Suites by Marriott New Philadelphia

Our room was a king suite, roomy with a nice kitchenette. However it was not clean. There were dirty towels left in the bathroom and closet area. The bathroom sink had hair as well as the shower. When I called the front desk to tell the clerk I was put on hold...and he never answered my call. I had ti go down to the desk. He then asked if that was me trying to call him. I showed him photos of the room and he tried to tell me the bath towels were clean. I requested fresh towels and had to wait for him to get them. No housekeeping available. It was late, we were tired, and the easiest option was just to take the towels to our room and call it a day. Bed appeared clean, and was comfortable. A lot of road noise on the riverside of the hotel, but tolerable. Not our best stay...not our worst.

I tried to stay at the New Philadelphia property on Dec 2nd, 2025. The hotel has a sewage gas leak which gives off a highly offensive smell detected on all levels. I had to leave the hotel at 2 am as I could not tolerate the smell. The manager on duty said "yes, we know about the problem, and have been looking into where it is coming from", but that was it. They still charged me for the one night (3 hour), full pop, no compensation. I am a Titanium member with Marriott. Needless to say this isn't the last of my conversation with Marriott. I would suggest you don't stay here until they fix the issue!

Stayed overnight due to my semi truck is getting service. I have to say this hotel is very clean and comfortable, staff is really caring for the customers. I used the gym and the equipment is very well took care of and clean. I will most definitely come back and look for this particular hotel in other cities. I really enjoyed my stay!

Staff was great and I had a very pleasant stay! Clean rooms and awesome breakfast! Very attentive and I especially loved my interactions with Brenda and her staff! They did an amazing job every morning with breakfast and I was very impressed!

We came to Townplace suites September 2025, we spent 10 whole days ..we were so very spoiled here the room is so spacious and beautiful… and quiet. The location is perfect 1 minute away from Walmart, Texas Roadhouse, hog heaven and other restaurants. 15 minutes from sugar creek, 24 minutes from Walnut Creek farm a must visit farm,. Expensive but beautiful Back to the hotel, Room service Karlee was so very pleasant, serving with ultimate hospitality.. she is so personal, always paying attention to the kids and never miss to say good morning if she saw us in the breakfast area.. we loved Karlalee❤️ Mrs Brenda serves the best breakfast options.. creative egg dishes.. she is so neat and clean.. the dinning area is spotless, cleann and organized! She always looks for what you might need , re