TownePlace Suites by Marriott Hopkinsville

I stayed here over a week ago. Let’s just say nothing is going to be perfect in every room. But the FD Mgr. Kasey L was very instrumental in making wrongs right. Her pleasant and helpful personality and kind assistance was very much appreciated. She made my stay a very good one. Thank you Kasey L!

For a new hotel many areas look pretty beat up. I was shocked to find my room was filfthy. I walked in and immediately noticed the refrigerator had the oddest stain across the entire front. I'm like odd, but okay. I went to use the restroom and the toilet was dirty, the shower had not been cleaned nor the sink. The towels look like they were picked up off the floor and shoved into the towel rack. I immediately went downstairs to get a new room. I was not the only one down there doing the same thing. The front desk guy was very nice and got me a new room.. it was okay again pretty beat up and the craftsman overall is pretty bad. I woke up in the morning to see a large box bug on the other pillow. I'm like gross but it is one big. I look up at the curtains, and oh my, not one bug but many bu

Our stay was just okay. There was really nothing impressive about this hotel. Staff wasn't really that friendly (except the ladies working the breakfast area and another man who maybe was the maintenance guy) but the front desk staff were not friendly. The hotel was very clean which was probably the best part of our stay. When making our reservation, I had requested feather free pillows and when we got to our room, there were nothing but feather pillows. We had a suite with a pullout bed. They only had a comforter for the pullout in the room, no pillows and no sheets. When my husband went to the front desk to ask for the extra bedding, they first told him that they didn't have any but then she went back to look and was able to find some sheets and a couple of pillows. Apparently du

Stayed here several times for business. Hotel charged me a $150 smoking fee although I stay over 100 nights a year in hotels and have never had a history of any smoking in rooms. Complete scam and refused to refund. Housekeeping manager lied and said there was a cloud of smoke in the room which never happened. Also during one stay I had to move rooms 3 times because of an insane number of stink bugs in the room.

Older TownePlace which needs some maintenance, our AC unit made an odd squeak throughout the night. The common areas were nice, the breakfast was standard TownePlace (and the staff did great keeping the food items filled even with 20+ college bball players grabbing breakfast at the same time.). So, overall the say was mixed (but the room issues didn't help with a good night sleep).