TownePlace Suites by Marriott Brownsville

We booked two rooms for 3 nights each. First impression was very positive as hotel only 3 months old and everything clean and new. ||Breakfast was substandard by Bonvoy standards - over an hour before breakfast was over eggs and other items were never replenished. Obviously trying to cheap out or low on staff, either way not acceptable. Second, serving plates were ridiculously small (another attempt to cheap out). It is usually always a safe bet to go to breakfast at least an hour before serving time ends, but not at Brownsville TownePlace suites. ||Biggest problem was that ac did not work in one of our rooms for the first two nights and it was VERY hot and uncomfortable (outside temps were in mid 80’s). ||On the third day a very nice maintenance guy physically swapped the whole

Wow, what a great place. Just finished my first night here and I’m so impressed. You can tell this hotel is brand new; everything is beautiful, clean, and modern. The great experience started from the moment I arrived yesterday. The check-in was quick, and the staff at the front desk were super friendly and welcoming, which really sets the tone. The room itself is gorgeous—everything looks brand new, and the design is perfect. I had time for a swim in the pool, which was spotless, before making dinner. Since I'm staying for a bit, having the full kitchenette is a huge plus. It had everything I needed, and the oven worked perfectly. To top it all off, the bed is incredibly comfortable. I slept great. Then this morning, I went down for breakfast and it was fantastic—way better than your typi

I am not just a disgruntled member who was angry about one small thing, this entire stay has been an ordeal, and not in a good way. To start, I am on a 2 week work trip. I booked a room with a king bed as I am tall and like the extra space. I get to the hotel late and my room is a queen bed. It was late so I slept there and the next day I asked to be moved. The man at the front was very polite and told me that the room I was given was actually an upgrade. I thanked him but told him I preferred the bigger bed over the bigger room. So I packed all of my stuff and changed rooms. The next day I stay in my new room and it's uneventful. I should mention now that these rooms have one tiny garbage can and the rooms are not tended to by housekeeping on a regular basis (more on this later).

​I'm not normally one to leave reviews—honestly, this is unusual for me—but my stay at the TownePlace Suites in Brownsville was so amazing, I felt like I really needed to mention it. After all the years I've been traveling and staying in hotels, this one is honestly the best experience I've had in a long, long time. ​Stellar Service and Location ​First off, the service was incredible, especially the manager, Ashley. I totally messed up my reservation when I booked it, and I was stressing out about what to do. Ashley was an absolute lifesaver. She was super sweet, so friendly, and just put me completely at ease. She genuinely went above and beyond to make sure I could stay for my whole trip and that I was comfy. That kind of care? It makes a huge difference. ​Plus, the location was perfect

Reservation Not Honored, Unprofessional Handling I had a confirmed reservation at TownePlace Suites Brownsville, but upon arrival was told there was no room available. This was not a surprise to the hotel earlier in the day they emailed me admitting my reservation “came through despite them being sold out.” The front desk staff, Ashley and Jose, confirmed that the hotel knowingly allowed bookings to go through while they had no inventory, then attempted to place the burden on the guest to find and pay for alternate accommodations. I also personally witnessed them doing this to another couple the night before, which makes it clear this is a repeated practice, not an isolated mistake. Instead of following standard Marriott “walk” procedures (where the hotel secures and pays for a compara