Residence Inn by Marriott Brownsville

If you stay here, keep your receipts!! I booked 2 rooms through Expedia but was also charged by the hotel. When I questioned the hotel a few days after, they conveniently had no record of my stays. I did not have my receipts other than the ones from Expedia, so I am out an additional $250. Expedia customer service contacted the hotel as well and they were told the same - they had no record of my stays. Keep your receipts if you stay here - you'll need them to keep getting scammed.

Hotel is showing its age and lack of renovations/deep cleaning, which we could deal with, but we came in with our ESA pet during check in as they claim to be pet friendly and got told nothing about a pet deposit or needing to sign a waiver then got a $200 pet charge which we expected was probably the deposit the day after. Not really a big deal since we stay at hotels often with our pet. But when the charge wasnt removed I called the hotel and they said that our pet deposit is non-refundable even if we didnt make you aware of it. That I should have checked on their website to see that. I mentioned to them that we booked with Expedia and they said, basically too bad, it's on their website. All in all we wont be returning, their are plenty of other nice and more customer focused hotels i

Positive: The housekeeping staff, front desk staff and especially the lady serving the free breakfast were all amazing. I absolutely will stay there again. Negative: Water pressure was low

Overpriced. We stayed in a two room suite with queen bed and kitchen. Dark poorly lit hallways. Nonfunctioning rear door access lock. Shower hot water unsafely hot. Dark wall to wall carpet into bathroom sink area. Perhaps rest of hotel is better. Staff were very nice and friendly and the breakfast was better than average. Management seemed concerned, I suspect that they will improve.

You’d think that Marriott properties would be fairly standard across the brand. Think again. I went from this Residence Inn to one in Dallas and it was like the difference between a 1970s Dodge and a 2025 Bugatti. Rundown furniture, mold in the bathroom, the pervasive urine smell (they tried to mask it by making popcorn). Marriott’s app says it gets 4.1 stars. I don’t know how that’s possible. Not the worst hotel I’ve ever stayed in, but not what I expect from a Marriott either.