The Wilshire Grand Hotel

Had the pleasure of visiting their banquet halls. Didn’t know what to expect, but was pleasantly surprised by how spacious and elegant they are. Seems like a perfect location for an event like a wedding, with out-of-town guests, as the hotel and venue are just steps away. Also, great if you have elderly guest to include as much of it is just on one floor with minimal steps.

Positive: "" Negative: This is the third time we stayed here. Staff was not friendly and coffee machine in lobby broke both times.

This was, without question, one of the most upsetting hotel experiences my family has ever had. It started the moment my mother checked in. She has a serious back condition and simply requested extra pillows so she could sleep. That request was flatly refused. No attempt to accommodate. No empathy. Nothing. When she entered the room, it was a king bed with a rollaway, and the rollaway did not even include a pillow. A basic item. Completely unacceptable. When my mother called the front desk to explain the situation, instead of resolving the issue, the staff escalated it in the worst possible way. She was accused of being racist and spoken to with outright disrespect. This accusation was both baseless and offensive. My mother is genuinely one of the kindest people you will ever meet and wo

We were very disappointed in our stay at this hotel. I will say the staff were all friendly. They claim to have a restaurant and a bar on site which they do not. They also claim to have a free local shuttle service which they do not and they claim to use bath and body products which they also do not. We did not rent a car in hopes of using the services they offer and ended up feeling very much trapped. There are a couple of okay restaurants within walking distance but it is a busy road and we had to cross another busy road to get to the restaurants and it is not a walker friendly area. I do think they would do well to update their website.

Very nice updated older hotel in central West Orange off Pleasant Valley Way down the street from West Orange High School. My ground floor room was spacious, two big windows overlooking a courtyard and nicely appointed with a microwave oven and small refrigerator, a modern big screen television with free cable TV, some free premium streaming channels and available pay per view for current movies. The decor was in modern, vibrant earth tone pumpkin, gold and black colors, a comfortable pillow top firm king bed, fabric sofa bed and swivel club chair in black vinyl, a small closet for clothes, a writing desk and chair with a coffee/ tea maker and coffee and tea accessories, a highboy chest of drawers and a lowboy chest, two night tables each side of the bed with lamps including electric outle