The Wallace

We stayed at The Wallace for two nights last month and had a great experience. The hotel feels stylish and welcoming, and the front desk staff were friendly and efficient. Our room was spacious, very clean, and the wooden floors were beautifully maintained. The shower had excellent water pressure, and we appreciated the thoughtful touches like slippers. The location is also very convenient. There’s a good Thai restaurant nearby, and just a short walk away, there are various bus lines, making it easy to get around the Upper West Side. We stayed during Valentine’s Day, and there was live music at the bar on the first floor in the evening, which created a lovely and romantic atmosphere. We would definitely stay here again on our next trip to New York!

Positive: Wonderful location. Staff couldn't have been more friendly or helpful. Loved the Queen 1 bedroom suite! Negative: No. Everything was very nice.

My family and I have had a wonderful stay at the Wallace Hotel. It was our first visit and we were pleasantly surprised. We picked it for location— as we were doing a staycation while my husband had a conference, visited museums, and I caught up with some friends. The staff were pleasant and accommodating. I have been working in luxury hospitality as a brand trainer with emphasis on service standards and the team here really made the service feel friendly and down to earth while maintaining professionalism. The hotel was so clean, especially impressed with our room. Shout out to Jayshawn for putting a smile on my son’s face with a stuffed animal upon arrival. Betty was helpful with some questions and I did not catch the names of the houseman (on the evening of 2/15 and morning of 2/16) a

Thoughtful Design and Genuine Hospitality on the Upper West Side Overall Experience I discovered this hotel by chance, but it became one of the most thoughtfully designed and guest-centered places I have stayed. Nearly all staff members were consistently kind and professional. During the snowstorm, housekeeping operations were understandably limited, yet staff proactively checked whether guests needed anything. That level of attentiveness stood out. I would especially like to acknowledge the doorman who assisted me on the evening of the 26th. He was consistently warm, welcoming, and attentive throughout our stay. His professionalism and genuine kindness left a lasting impression. Room & Comfort The room reflects careful design. The layered window treatment (sheer, blackout, and exterior

Best place we have ever stayed in NYC, they were incredibly accommodating for my son taking the bar exam and having to change hotels. Also during the snow storm- fun door crew, great travel advice. Rooms super clean and surprisingly spacious.