The Tamarack

What a wonderful few days we had in Ellicottville, New York. Our RCI condo was|on the first floor with a patio facing the beautiful golf course. The town is a small|ski town with a few shops. We really enjoyed the Tamarack Club, ate in the |restaurant, Edna's. The best salmon. Our waiter was so pleasant, a joy to stay at|the Tamarack. It would be great to go on a winter skiing trip to the Valley.

The location is great. The rooms were mid and the service was not great. The people working the desk seemed to be doing the bare minimum. For example, the one morning I asked about the cafeteria and directions to get there. They gave me and my 3 kids directions on how to walk over to it. They failed to mention that it wasn’t open yet. I generally felt like it was pulling teeth getting information from them. Just a little more thought and consideration into being treated as a paying guest would have been nice. The one night it sounded like there was constant scratching inside the walls. Was this a mouse or a squirrel? The interior of the place is starting feel like it’s on the decline and could use a remodel. The pool and hot tub was a good amenity. The sauna seems to have an issue with th

This is the best location relative to lifts but that’s it’s only saving grace. Rooms are nothing special, bathrooms are outdated with moldy shower curtains. Indoor pool area does not appear clean. The “sauna” is non-functioning. Front desk customer service leaves a lot to be desired. All in all, this place needs a lot of updating and work to be worth the cost

The location here is good. We basically liked the room: fairly spacious and the full kitchen was nice. However, service was below the minimum. There were some nice people around, but the woman who checked us in seemed annoyed to have to do anything at all. Over the days we were there, some of the people at the desk were a little nicer, but the general attitude is that they're doing you a favor to even talk to you at all. For example, when we checked in, the woman there (who I believe is a manager) asked if we were getting our lift tickets through them. This was our first time at Holiday Valley so we don't know much about getting lift tickets. When I said I wasn't sure, she basically got annoyed and said "well, you have to decide right now." They often don't answer the phone. Also, the pool

Made the most of the convenience of ski in/ski out, indoor/outdoor pool, ski check, and parking garage. Unfortunately, we arrived around 6:00pm to walk into what you see in photos 1-3. Front desk was apologetic and we left our bags in the entryway and had no choice but to go out for a couple of hours and return past the toilet bowl brush laying in the hallway to a cleaner room (photos 4-6). Went back to the front desk to request a blanket for the pullout couch and a television remote where the employee again apologized and said I should definitely see the manager in the morning. The next morning, back to the front desk for missing coffee filters where I began to explain we weren’t looking to make a fuss but the oversights were getting a little frustrating and I was quickly shut down and to