The Sherry-Netherland

You won’t find a better group of staff than at this property. We’ve stayed here several times and every single person from the valet, front desk, elevator, housekeeping…. Stellar folks and exceptionally nice. The hotel itself is nice, but dated although maintained nicely. We return because we arrive and leave feeling great.

We usually stay at the Ritz Carlton or Mandarin down the street during our annual visits to New York. We chose here this time to save around $1500 over a three night stay. I told my wife the savings would get her a new coat. Believe me, it was not worth a new coat. It was the worst mistake we could have made. The place hasn't been maintained nor updated in decades. The plumbing was old leading to cold showers at the end of each day. Two of the three elevators didn't work. The thermostat kept jumping from a.c. to heat when left at 74 in the middle of the night. We couldn't stream netflix b/c the internet kept going out. If you normally stay at a 5-star hotel in New York, it's best to keep paying the extra money. Never again.

After a disappointing experience at a nearby Hilton, walking into The Sherry-Netherland felt like a complete reset. From Jackie, who took my reservation with such kindness, to Jason, who works the front door and mans the elevators — every interaction was warm, thoughtful, and genuine. When I arrived, I was greeted by a handwritten note from hotel operations and fresh flowers in my room — such a charming touch that instantly made me feel cared for. This team doesn’t just provide service — they create moments that stay with you. Other hotels should take note: this is what hospitality is all about. I’ll absolutely be back! 🌸✨🏙️

If you want to wake up loud hammering and drilling noises - and be startled by a construction worker right outside your window - this is the hotel for you! You can also expect a front desk that lacks the common decency to notify you that there would be construction, let alone make any proactive attempt to make the situation right. (Shoutout to Joanne!) This establishment that has clearly stopped making any effort at any kind of luxury experience. Save your money, save your sleep, and save yourself the experience of paying a small fortune to be treated like an inconvenience in your own hotel room. I checked out and went to The Pierre one block away, and was relieved to find a hotel that actually treats its guests like guests. Good riddance - I’m never coming back. P.S The icing on the c

Absolutely beautiful classic hotel with magnificent views of Central Park, great location, and fantastic friendly staff (especially JoAnn, Russell, and Katarina) attentive to any and all needs. I would stay here again in a heartbeat!