The Ritz-Carlton, Atlanta

This hotel is beautiful and in a very convenient location. My room was gorgeous, clean, and functional. I travel quite a bit for work and I have never experienced better service than I did during my recent stay. I am breastfeeding so I needed to pump during my stay. The staff were extremely helpful and accommodating in making this happen; even sending a staff member up to my room to retrieve each breastmilk bag and store it in a freezer. I am very thankful for their hospitality and will be returning in the future.

Ritz Carlton is meant to be a luxury brand within the Marriott stable. I arrived at the Atlanta location with high expectations. Unfortunately, what I experienced over four nights fell well short of the luxury and service standards associated with the brand.||From the outset, the hotel felt severely understaffed. Despite a multi-night stay, not a single staff member addressed me by name, something that should be a hallmark of personalized service at this level. Housekeeping only managed to reach my room late in the day, around 4 PM, making it difficult to plan around any in-room downtime.||The food and beverage experience was, frankly, one of the greatest disappointments. Breakfast service was disorganized and inattentive, with an offering that lacked variety, quality, and care. I’d strong

This Ritz Carlton is very different. We had to call housekeeping to have our room cleaned 2 days in a row after waiting to after 5:00 pm for service. The 2nd day we called housekeeping at 7:30 pm and asked were they coming to clean the room, the response was “what do you need?” My response was that I needed my room cleaned! I went down to the front desk to speak to the manager to share my experience with housekeeping and he apologized and mentioned that it’s not the standard and he would get someone to clean the room. He also offered to comp our breakfast purchase. That was fine. I was prepared to let it go and move on until we checked out this morning and when the morning manager asked how was our stay I once again shared our housekeeping experience and his response was oh I see the

My stay at The Ritz-Carlton Atlanta was exceptional from the moment I arrived. The bellman was warm and personable, and every staff member I encountered was polite, friendly, and genuinely welcoming. I requested a lower-level floor, and the team accommodated it without hesitation. I mentioned nothing about my birthday, yet I walked into my room to find a beautiful cake and fruit display thoughtfully prepared—it was such a special surprise. Kory at the front desk went above and beyond, even calling after I settled in to make sure I was happy with my room and the gorgeous view. Of course slippers were laid by our bedside and beautiful Diptyque products were offered in the bathroom Yes, the hotel is older, but the service is unmatched and the staff truly elevate the experience. Absolutely exc

The room was absolutely gorgeous. All team members from the concier, bar tenders, house keeping, resturant, and bell boy/parking attendees were exceptional! The location is prime!!! Walking distance from everything which we would have done most days except for those more than colder days which getting a ride share was easy too; less than five (5) minute wait!