The Palms Hotel & Spa

I would totally recommend this hotel , it’s fresh the location is great the staff all friendly pool was lovely beach was lovely drinks are great but expensive and that goes for food too great but expensive. The breakfast range is outstanding but again pricey. My only gripe was the extra $18 dollars a day per person which we were not told about for using the facilities? And we lost a whole day and night due to our flights being cancelled and they didn’t want to give any refund and wanted to still charge us the $18 dollars per person for the day we were not even there. We did argue this they took it off but refused to refund the night stay for 2 rooms was $500 so a considerable amount to be out of pocket. But if this hadn’t have happened we would not have any complaints.

So far, we’re off to a great start. I have not arrived at the hotel yet, but everyone that I’ve spoken to on the phone has been incredibly friendly and helpful. Jonathan with reservations was awesome confirming my stay and Joycelyn at the front desk connected me with Concierge and she was very helpful as well. I received a call back from Martine who works in the Concierge department to assist me with booking a few tours in Miami. He was extremely helpful and I have a meeting with him when I arrive to plan my route. I will update my review throughout the trip to provide everyone with an accurate description of the property. 1. Checked In and the staff were absolutely amazing. Extremely friendly and very accommodating. Joycelyn did a wonderful job checking me in and later on Maciel also he

My friend and I had an amazing experience at The Palm for my birthday trip. I forgot the gentleman’s name who helped us upon arrival with our bags but he was pleasant, quick, and helpful. When leaving our trip, Freddy and Dax were very helpful as well and a pleasure to talk to. As girls with a lot of bags, it is an enormous plus to have help take care of bringing them in and out and up to the room. Our belongings were safe and so were we. Rooms were clean and spacious. The hotel smells amazing and the pool area was gorgeous and spacious!

Just spent a few days at the Palms on a weekend trip. Property is exceptionally clean, rooms are nice and service was great. Good water pressure and A/C, bed was comfortable. Pool area can get a little congested, but you also have full beach access with chairs and umbrellas. Food at the pool was delicious. Fitness center is a little small, but adequate. Shout out to Fred the bellman who was very helpful and John Garcia for his excellent follow up and professionalism.

I stayed here with my husband in January for a birthday/anniversary get away and it was amazing. The hotel was so clean, the staff was so helpful and friendly, food was delicious and drinks were strong! I loved that they filter their water and had a whole hotel air purifier. The beach was amazing, quiet and beautiful, just a quick walk across the walking path. Cannot wait to come back and bring my family. One thing is the nights they have weddings it is a bit louder and you cannot use some of the amenities at the resort like the outdoor terrace and outdoor seating which was a bummer 2 of the nights we were there. Overall a wonderful stay!!