The Opus Westchester, Autograph Collection

I recently stayed at Opus Westchester in White Plains to celebrate Valentine’s Day with my family. The property itself is absolutely beautiful, and the cleanliness was outstanding—truly spotless. If aesthetics and comfort are important to you, the hotel does a wonderful job in those areas. However, I was very disappointed that several key amenities I booked specifically to enjoy were not functional. I reserved a suite so I could relax in the tub, but the nozzle to fill it was broken, leaving only the shower available. Paying top dollar for the suite made this especially upsetting. At the spa, the steam room was also not working, and when I checked in, the attendant was busy and simply waved me through without greeting me. She had me write my name on a piece of paper, which didn’t feel lik

We stayed overnight and had a really pleasant experience with the hotel itself. Our room was very clean, well maintained, and comfortable. Everything felt fresh and thoughtfully kept up, which made it easy to relax right away. The pool area could use a bit of an update. We were also expecting to be able to order food and drink while at the pool and no one was there besides the lifeguard so we ended up leaving. Overall, we had a comfortable and enjoyable stay on the hotel side.

I’m a frequent guest of this hotel and it is by far the nicest hotel in the area but what really makes each stay pleasant is when I’m greeted and checked in by Vanessa. She is always so nice and efficient. After a day of travel it’s so nice to see a familiar face who remembers your name! She goes above and beyond whenever she can. On a recent stay I arrived late in the evening and she knew the room service was closing soon so she asked if I had dinner yet and called me in an Opus burger! Vanessa is a delight and Opus is lucky to have her.

If you’re sensitive to fragrances or chemicals, be careful — the air quality made the room uninhabitable for me. I checked in and had to check out by 10:20 PM — I couldn’t stay the night. The deodorizer/fragrance used throughout the hotel was overwhelmingly strong. I could literally taste it, and within minutes I had a headache and nausea. It wasn’t just “a scent,” it was saturating the air. Hotel is nice. Prob your best choice in White Plains, but service was meh. Some staff very friendly, others a bit stiff.

Vanessa at the front desk is great. The hotel lost water for a couple hours and she was dealing with so much… but she always made everyone feel at home, kept a smile on her face the whole time and wasn’t stressed. It must’ve been so hard with so many frustrated guests but she did everything she could to keep everyone happy and calm. I never write reviews but she was worth the shout out.