The New Yorker by Lotte Hotels

I stayed here for two nights and wanted to start by highlighting Mohamed at the front desk. He made our check-in process super fast and efficient. He was very kind and welcoming , we definitely need more people like him in hospitality.The room overall was acceptable. I do think it could use a deep cleaning and maybe some upgrades, especially in the bathroom area. I understand that you may want to maintain the hotel’s original concept and style, but a little refresh would make a big difference.That being said, the hotel is very accessible to everything and perfectly located. For my short trip to the city, it worked out great. Overall, I would recommend it.

I do love it here, it was a really beautiful and nice hotel. The location is really good and easy to access, i stayed only 1 night because i got there late and it's really close to the Penn station, I walked only 3-5 mins to get there. Food at the ticktock was very nice though and i love that the room was soooo clean and functional. Highly recommend! :)

Be prepared to pay hotel tax, $5 per bag to store luggage on arrival/departure day. $60 per night for a fridge etc..||To start with the positives.|Location:|The location is fantastic, good walking distance from times square and right next to penn station. You also have McDonald's, Starbucks and liberty begals right across the road.|The hotel/Restaurants - The reception area is beautiful and clean. The TikTok dinner was amazing, the food, staff and value for money made this a 10/10. We also had dinner in the Butcher and Banker also located in the hotel. This is a steakhouse so a bit more expensive but it's good value for the quality and quantity of food.|Staff:|From housekeeping to front of house everyone was lovely and welcoming. The hotel was very clean and I personally felt very safe in

Nada! Assistant Manager at the New Yorker Hotel I recently stayed at the New Yorker Hotel and unfortunately left my hair styler inside the room safe. When I realized, I reached out for help — but after dealing with several different staff members in person, I was passed from one person to the next with no real effort made to locate my item. A few front desk employees seemed bothered by my requests to double-check all possibilities, and I left without even being given a case number. I went home feeling frustrated, unheard, and convinced my item was gone for good. Then I spoke with Nada, the Assistant Manager and everything changed. From the moment she picked up the phone, I could hear in her tone that she genuinely wanted to help. She didn’t rush me or dismiss me, instead, she asked thou

Don’t stay here. They up charge you a “facility fee” of $50/day for literally nothing. This hotel is old and shows it. The rooms are very small as in there was no floorspace large enough to lay my small suitcase open except the bed. The bathrooms have peeling paint and visible dirt in the corners. Bring flip flops. We travel a lot and I’m pretty flexible, but this was an order of magnitude outside of what was expected for an older hotel. The location is great and convenient, but for the cost you can find better options. Also kind of weird interaction with the guys grabbing taxis. He told the taxi we wanted a “flat rate” to the airport which was more than we paid with tip typically. I asked that the meter be turned on and it was, in fact, cheaper than the “flat rate”. There isn’t a flat rat