(The Mercer)

Stopped by for drinks. The bar has an awesome vibe an ambiance. If you are looking for something quieter, just hang out upstairs. Great cocktails. Will be back

Mixed bag: $1.5k a night for a so-so room is what it is—but the service just wasn’t there. Hit-and-miss. 45 minutes to get a $30 pot of coffee delivered, and having to call three times on a broken room phone (on speaker) is simply not up to standard. We asked to upgrade to a loft at our own cost and were told we’d receive options throughout the day—which never came. It’s a whole series of events like these that downgrade the experience to a 4-star vibe. Even if the room were half the price, it would still be suboptimal. Nate and Thom at the desk were great, but there’s a slight snarky vibe from some of the staff, which is just not okay in 2025. The highlight of the hotel is the cleaning staff: they operate like a trauma team. Twice a day, five of them enter the space and in five minutes i

What a wonderful stay we had at the Mercer Hotel. This location is by far the best! You can walk literally everywhere with no fuss! It’s magical! |Thank you to Luca and Andres for treating us like royalty and always running to make our stay perfect! I would recommend this hotel to anyone looking to have a luxurious meets quaint experience.

Never in my life have I been treated so disrespectfully. Was having drinks at the bar with my mother, stepped into the lobby to take a phone call that would last about a minute or two, tops. Lobby was completely empty, I politely slunk into a corner just to avoid disrupting anyone who might come in. Thomas immediately got in my face, interrupted the phone call, told me I couldn’t be in the lobby if I wasn’t a hotel guest. I apologized and said I’d only be a minute. He chased me out into the rain and told me that it wasn’t a free for all. I had no coat (it was at the bar, where I’d been sitting). Really nice look. When I came back in after getting off the phone, I explained that my manager heard the whole thing, and the whole situation was unkind, unprofessional, and embarrassing. He couldn

Great stay. Great location. Would stay again when I'm next in New York.