The Luxury Collection Hotel Manhattan Midtown

We had the BEST experience at this hotel for the last week celebrating my mom’s birthday. The staff was so so kind, from the bellman, to the door man, to the mini bar lady, to the managers. Everyone was so friendly and made us feel welcome! A huge snow storm rolled in and cancelled our flights leaving us stranded. The manager was so kind and worked with us to extend our rooms through the storm. The rooms themselves were stunning and we were so grateful to have a suite style room due to the storm. Our room was also very quiet! I cannot wait to come back, our experience way truly top notch!

Our family had a fabulous experience at this property. The hotel was very busy during our stay, yet the staff consistently welcomed and served us with gracious hospitality. We had a large suite that includes a large bathroom, a rarity in NYC. Nespresso is always nice in a room, and we also enjoyed the robe and slippers, as well as the two luggage stands and the hallway coat closet. Each evening at 6:30 the restaurant offered an “epicurean moment”, with featured local wine and cheese. Housekeeping did a great job and provided turn down service each evening, with fine chocolates that were delicious. In the mornings, coffee and hot cocoa with all the toppings were offered in the lobby. With our titanium Bonvoy status we received a $50 food credit that was well put to use towards breakfast ser

An excellent stay from start to finish. Service was consistently fast and friendly, the room was spotless, and turndown service truly made it feel like a home away from home. The location is ideal, just a short walk to Times Square, yet the hotel remains quiet and comfortable at night. Subway access is also conveniently close for traveling throughout the city. When our flight was canceled due to weather, the hotel was extremely accommodating and made extending our stay seamless. Room service was prompt and delicious. Overall, a wonderful experience and a hotel I would highly recommend.

Positive: Early check in Negative: No fridge in room for breastmilk. Front desk was helpful in locating a fridge/freezer in kitchen but bell men often seemed peeved to have to walk far to kitchen to bring cooler. Depending on the shift, they’re either happy to assist or rolling eyes.

I was skeptical of this hotel at first because of the 3.8 stars on Google however I noticed most of the comments were nitpicky. This hotel is AWESOME!! The rooms were very spacious with a living room to hang-out and the bathroom was definitely luxurious. Coffee service in the morning was a surprise and you cannot beat the location of this hotel. The staff were trained like a Ritz-Carlton to where they always greeted you and said something nice as they passed you. The hotel is an easy walk to 5th Ave, Times Square, Central Park, and the Broadway shows. Also, it did not have near the noise level as hotels in that area. I will definitely stay here again when I return to NYC.